Collections Analyst

Job Description

Job Description

Job Title:  Collections Analyst 
Location:  Charlotte NC 28217 
Work Schedule:  Monday–Friday, 8:00 AM – 5:00 PM (On-site/Hybrid – 3 days per week)
Pay rate:  USD $ 30.00 - 32.00 per hour
Contract Type: TTH

Position Summary:
The primary function of this role is to proactively drive improvements in B2B collections effectiveness, ensure the timely resolution of past due receivables, and work closely with key customers and internal teams. This hybrid position requires a candidate in the Charlotte area who can work three days a week onsite and must be available to work Eastern Time hours.

Key Qualifications:

• High School Diploma, Bachelor’s degree (Accounting/Finance preferred)
• Minimum of 5+ years of B2B collections experience with solid order-to-cash process knowledge
• At least 1 year of SAP experience within the past three years
• Proficient in Microsoft Excel, Word, and Outlook
• Get Paid experience
• Strong communication skills (verbal and written)
• Specialized skill training/certification a plus

Core Responsibilities:

• Drive proactive improvements and action plans for collections effectiveness
• Monitor and act on past due percentages; enhance cash flow timeliness
• Lead and participate in continuous improvement projects and Kaizen events
• Conduct root cause analysis and drive process efficiencies
• Ensure SLA compliance and collaborate with Shared Services team
• Timely collections and resolution of past due accounts receivable for key accounts
• Manage relationships with external key accounts and internal stakeholders
• Work with Customers and Cash Applications to resolve open credits & refunds
• Lead DSO improvement initiatives
• Champion SAP improvement projects and dispute management
• Provide oversight and support to a third-party collections team, escalating issues as needed
• Guide, mentor, and coach third-party teams on best practices and processes
• Identify and execute continuous improvement initiatives

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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