Sales Support Specialist

Vaco is hiring a Sales Support Specialist Location: Pompano Beach, FL USA Compensation: $55-$70k/annually BOE Monday – Friday onsite Position Overview We are seeking a detail-oriented and proactive Sales Support Specialist to serve as a key liaison between customers, sales representatives, and internal departments. This role combines customer communication, order management, and technical support to ensure seamless project execution from quotation through fulfillment. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and can effectively balance multiple priorities while maintaining a high level of customer satisfaction. Key Responsibilities Customer Communication & Relationship Management Serve as the primary point of contact for customers, handling inquiries via email, phone, and virtual meetings. Maintain clear and consistent communication between customers and internal departments. Build and sustain strong working relationships with sales representatives, agents, and specifiers. Provide timely updates on order status, project timelines, and technical information. Quoting & Project Support Prepare and process new quotes and revisions within 24–48 hours of request. Develop quotations for custom or modified products in collaboration with Engineering and Sales. Recommend product solutions that meet customer specifications and project needs. Follow up on quotations and project opportunities, updating internal systems accordingly. Link quotations to CRM to ensure accurate tracking of opportunities and pipeline activity. Order Management & Processing Process all new purchase orders (POs) and change orders within 24 hours of receipt. Review customer purchase orders against quotes to ensure accuracy and request revisions when necessary. Take ownership of orders within SAP, ensuring accuracy and completeness throughout the lifecycle. Communicate order confirmations, prepayment requirements, estimated ship dates (ESDs), and order details to customers. Cross-Functional Coordination Collaborate with Engineering, Finance, Procurement/Planning, and Shipping teams to meet project requirements and deadlines. Proactively monitor open orders through internal meetings and reviews to identify and resolve potential issues. Coordinate resolution of technical or logistical challenges affecting order fulfillment. Technical Support Provide technical guidance to agents and specifiers, including product design, application, and installation. Assist with troubleshooting and resolving product-related inquiries. Returns & Issue Resolution Process RGAs (Return Goods Authorizations), claims, rework/replacement orders. Coordinate with Engineering and Production to ensure availability of components or alternative solutions. Continuous Improvement & Special Projects Participate in special projects related to cost analysis, pricing strategy, and product pricing development. Contribute to process improvements that enhance efficiency and customer satisfaction. Qualifications Associate’s degree in business or technical field required; Bachelors preferred. 2–5 years of experience in sales support, customer service, or order management. Strong understanding of manufacturing processes, lead times, and supply chain dynamics. Excellent communication, organizational, and problem-solving skills. Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment. Strong working knowledge of Microsoft Office (Outlook, Teams, Excel, Word), Internet. Ability to learn new and complicated systems quickly, experience working with ERP systems (SAP Business One or SAP S/4 HANA preferred) and CRM platforms. Strong technical aptitude; experience with engineered or configurable products is a plus Experience in Lighting is preferred. Key Competencies Customer-focused mindset Attention to detail and accuracy Strong time management and prioritization Effective cross-functional collaboration Technical curiosity and problem-solving Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.