Billing Coordinator

Crossroads Hospice & Palliative CareAt Crossroads Hospice & Palliative Care, our office teams play a crucial role that extends beyond administrative tasks and paperwork. Every team member is an essential part of the compassionate care we provide to our patients and their families. While our caregivers deliver vital medical support, we ensure that all aspects of our patients' needs are addressed. Our relationships, founded on trust, are the cornerstone of communication within our interdisciplinary teams.We believe that end-of-life care should never feel transactional, regardless of economic factors. Every person we care for deserves to be treated with dignity, compassion, and respect, no matter the circumstances. Together, we strive to make each moment count, providing comfort and meaning not just to the patients but also to their loved ones, who will cherish these memories forever.Consider joining us on this journey where your dedication to exceptional work can truly make a difference in the lives of those we serve. Together, we can create lasting impacts that transcend medical treatment.Billing Coordinator Responsibilities:Obtain referrals and pre-authorizations as required for proceduresCheck eligibility and benefit verificationReview patient bills for accuracy and completeness and obtain any missing informationPrepare, review, and transmit claims using billing software, including electronic and paper claim processingKnowledge of insurance guidelines, including HMO/PPO, Medicare, and state MedicaidFollow up on unpaid claims within standard billing cycle timeframeCheck each insurance payment for accuracy and compliance with contract discountCall insurance companies regarding any discrepancy in payments if necessaryIdentify and bill secondary or tertiary insurancesAll accounts are to be reviewed for insurance or patient follow-upResearch and appeal denied claimsAnswer all patient or insurance telephone inquiries pertaining to assigned accountsSet up patient payment plans and work collection accountsUpdate billing software with rate changesBilling Coordinator Requirements:High school diplomaKnowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferredMinimum of 1 to 3 years of experience in a medical office settingKnowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systemsKnowledge of accounting and bookkeeping proceduresKnowledge of medical terminology likely to be encountered in medical claimsCustomer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgroundsProblem-solving skills to research and resolve discrepancies, denials, appeals, collectionsBilling Coordinator Schedule & Benefits:Schedule: Monday to Friday, 8:30 AM - 5:00 PMBe part of a team willing to grow, listen, be heard, and be challenged.Health, Dental, Vision, 401k, PTO.Competitive industry pay.