Slot Floor Supervisor

Job Description

Job Description

Job purpose

Under the direction of the Slot Manager, the incumbent is responsible for the daily supervision of the Slots activities and staff.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Monitor daily slot transactions for accuracy and response time.
• Responsible for supervising SLOT attendants on assigned shift within assigned section.
• Assists in training, counseling, scheduling, and evaluating SLOT attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures that SLOT attendants work, security officers and other Golden Nugget Casino staff in regard to daily slot floor operational demands.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensures the security and integrity of all casino property.
• Report developments that may affect the casino operation to the Casino Operations Manager.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and employees as appropriate.
• Always promote positive public/employee relations.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.

• Ability to obtain a gaming license.
• Minimum one (1) year SLOT Attendant or SLOT Technician experience preferred, or one (1) year of casino experience with previous experience as a SLOT Floor Supervisor in a high-volume casino environment.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver at a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match