Assistant General Manager - RV Resort

Job Description

Job Description

About Great Escapes RV Resorts

At Great Escapes RV Resorts, we are dedicated to delivering exceptional outdoor hospitality experiences while maintaining the highest standards of service, safety, and operational excellence. Our values define our approach:

• Excellence in All We Do – We strive for the highest quality in guest experiences, team leadership, and financial performance.
• Safety First – We ensure that every resort provides a secure and well-maintained environment for guests and employees.
• Communication – We foster clear, open, and proactive communication across all levels of our organization.
• Accountability - Everyone is expected to take ownership of all aspects of their duties at our parks. Being accountable for the work we do each day makes us such a strong team; we don’t have errors – we have areas of opportunity.
• Patience – We approach challenges and guest interactions with professionalism and understanding.
• Enthusiasm – We bring energy and passion to our work, creating a welcoming and engaging atmosphere.

Position Overview

The Assistant General Manager will work closely with the General Manager to oversee all facets of the daily operations at the business. This is a hands-on position, so we are looking for a candidate with outstanding communication, organizational and customer service skills. The successful candidate will have management experience in a retail or restaurant setting, and excellent customer service skills.

Essential Job Functions

• Assist in leading, directing, and managing all resort operations including, but not limited to: resort budgeting, forecasting, and strategic planning, implementing and complying with all company policies, and brand standards,
• Develop relationships to extend the RV resorts’ brand within the local community thru philanthropic or paid efforts in collaboration with the Director of Marketing
• Assist in recruiting, hiring, supervising, training, assessing, evaluating, coaching, and counseling, recognizing, and rewarding, and ensuring all team members comply with appropriate policies and operational procedures.
• Collaborate with General Manager and District Manager (DM) to quickly and effectively address issues that would adversely affect the resort or guest satisfaction, and overall operation.
• Ensure compliance with federal, state, and local agencies that regulate RV resort/campground operations.
• Provide data to assist in capital expenditure and expansion budget needs to RV Resort Manager and DM.
• Serve as multi-department head for Housekeeping, Front Office, and Recreation.
• Responsible for park-specific social media content responding to messaging and comments on all social media.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service, and financial measurement
• Assist in identifying operational performance, productivity, and efficiency gaps and implementing measures to correct those deficiencies.
• Serve and act as General Manager in his or her absence.

MARGINAL FUNCTIONS

• Works with the RV Resort Manager and marketing department to increase reservations and occupancy and further promote our brand.
• Assists team members with handling and resolving guest complaints.
• Enforces resort rules and standards with guests and team members.
• Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates.
• Assume responsibilities of any line-level employee, as needed

Qualifications:

• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Strong leadership and initiative
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal oriented and organized
• Strong attention to detail and able to multitask
• Confident, proactive and willing to take on workplace challenges
• Great listening skills and able to take direction from individuals in higher-level positions
• Minimum of 2 years of experience or similar