Administrative & Operations Coordinator

Job Description

Job Description

Altus is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

ePro Services, part of the Altus Fire & Life Safey family of companies, located in Marengo, Ohio is looking for an Administrative & Operations Coordinator to join our team!  

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.

• Assist with answering incoming phone calls
• Provide professional customer interaction and call routing
• Support message taking and internal communication flow

• Assist with payroll-related data entry and verification
• Maintain confidentiality of employee records
• Maintain customer agreements and renewals

• Assist with technician scheduling and dispatch support
• Support coordination of service calls, inspections, vendors, portal compliance and follow-ups

• Assist with tracking OSHA Recordable incidents
• Assist FSI Safety Officer in maintaining documentation and internal safety records
• Support compliance reporting and administrative follow-up

• Assist with invoicing customers, past due notices
• Collections via phone and email
• Coordinate with management on reporting accuracy

• Order employee uniforms / clothing as directed
• Purchase miscellaneous office supplies
• Assist with vendor coordination when needed

• Support internal office administrative needs
• Assist management with miscellaneous operational tasks

• 2+ years relevant experience; administrative, coordination, or operational experience, particularly in service, construction, project coordination, or similar environments.
• Strong organizational & multitasking ability
• Attention to detail and accuracy
• Professional communication skills
• Comfort handling confidential information
• Strong computer proficiency (Microsoft Office / excel)
• Ability to work in a fast-paced service environment