Sr. Business Analyst

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly‑owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. Job Description Argo Group, through its operating subsidiaries, offers high‑quality commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. At Argo Group, we leverage the success, discipline, and expertise of our people and an understanding of our customers’ needs to provide a diverse portfolio of products and services. This approach helps those we insure drive down their ultimate cost through prevention and aggressive claims handling. Simply stated, our products and services help keep businesses in business. Senior Business Analyst The Senior Business Analyst will be the primary point of contact to elicit, analyze, communicate, and validate requirements for changes to business processes and IT applications/systems. Acts as a consultant for business problems and opportunities and may provide insight for possible technical solutions that enable the organization to achieve its goals. Responsibilities Serve as the liaison between the business community and the development team through which requirements flow. Conduct interviews and lead requirements gathering sessions with business representatives to elicit business requirements for system development. Document business and system/function and non‑functional requirements including usability, reliability, performance, and support requirements of a system. Maintain requirements per Project Management Office (PMO) standards of documentation. Effectively communicate issues to business customers and other stakeholders. Apply tools such as Jira, Visio and others to define requirements and documentation. Act as Subject Matter Expert for assigned projects and processes. Conduct issue triage and escalation as it relates to requirements/technical issues for the client/project. Perform knowledge transfer with technical teams – Development, Quality Assurance, and Production Support. Coordinate building of user acceptance test cases by business partners and support execution of user acceptance testing. Mentor internal or external Business Analysts and review work product of such partners on an as‑needed basis. Work with application managers and business product owners to prioritize requests, coordinate UAT and provide status to business customers. Qualifications 5+ years’ experience in a Business Analyst capacity focused in an insurance business environment. BS/BA degree, preferably in Business Administration or Information Systems; MBA highly preferred. At least 3 years of insurance business experience (claims, underwriting, agency accounting, corporate underwriting, etc.). Strong experience in policy/claim system implementation including rating, forms, and reporting. Ability to work directly with the business to understand business requirements on a project basis. Ability to understand the business area's functions and systems. Excellent verbal and written communication skills to communicate effectively with all levels within the organization. Demonstrated ability to handle multiple projects simultaneously. Experience/exposure to business analysis methodology, process improvement methodology, project and risk management and industry related tools. Preferred certification/experience: IIBA Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI‑PBA). Guidewire Policy/Claim Center experience. Applicants must be legally authorized to work in the United States; at this time, we are unable to sponsor or assume sponsorship of employment visas. For applicants with a disability under the Americans with Disabilities Act or a similar state or local law, please contact our Benefits Department at View phone number on click.appcast.io to discuss potential reasonable accommodations. Additional Considerations Attitude and aptitude will be primary qualifications for this role. Strong consideration will be given to individuals with an aptitude for technology and extensive insurance experience. Benefits and Compensation Base salary range: $105,000 – $125,000 (based on experience). The position is eligible for a bonus in accordance with the applicable incentive plan. We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program — including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Equal Opportunity Statement We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin, or citizenship (including language use restrictions), denial of family and medical leave, disability (mental and physical), race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, military or veteran status, or any other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 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