Scrum Master and Pre-Production Support Engineer

Title: Scrum Master and Pre-Production Support Engineer

Location: Irving, TX (onsite)

Type: Contract

Description:

• We are looking for someone to work in a hybrid role across Release Management as a Scrum Master and in PreProduction environment support as an engineer.
• Release Management role
• Manage Digital releases through SDLC phases testing, compliance, and implementation coordination
• Release artifacts managed in Enterprise tools of Jira and ServiceNow
• Experienced in managing work as scrum master and project manager
• PreProduction Support engineer
• Support of lower environment Problem Incident support for feature development and release environments. Would be responsible for coordinating across development, DBA, and enterprise partners
• Responsible for supporting a variety of testing tasks such as switch enablement, testing down, and debug enabling
• Incident support through Enterprise Jira Service Desk
• Experienced as a system support/operations engineer

Required Qualifications:

• 5+ years experience with Agile practices, and frameworks (e.g., Kanban, Scrum, etc.) and workflow, and collaboration tools, such as Confluence, and Jira
• 5+ years of Experience with human centered design principles
• 5+ years of Strong risk management leadership skills
• 5+ years of Strong dependency management skills
• 5+ years of Ability to communicate effectively, in both written and verbal formats, at all levels of the organization, including senior executive-level leadership
• 5+ years of Ability to influence and lead organizational change in a dynamic environment
• 5+ years of Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• 5+ years of Experience working with and leading delivery teams
• Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead