Member Service Representative I - Member Support (52895)

Job DetailsJob Location: Vancouver, WA 98661Position Type: Full TimeSalary Range: $19.30 - $25.09 Hourly Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too! The Member Service Representative I – Member Support provides exceptional service by responding to inquiries, solving basic problems and providing solutions in a contact center environment. Acts as a resource to members, educating them on products and services which will improve their financial wellbeing. Essential Duties: Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Employ both to successfully cross-sell Credit Union services when assisting members in any capacity. Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals. Consistently achieve goals; share best practices with team members. Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement. Actively participate in monthly coaching and development planners to leverage talents and development opportunities. Commit to and successfully execute on agreed upon action plans with your manager. Actively support the Member Support Service Level Agreement to build sound relationships with members. Provide information about all facets of the Credit Union including: eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans. Assist members with any questions or problems with their account including any research and, if necessary, correction of any errors. Ask questions and seek understanding to ensure the best solution is consistently provided to each member. Respond to Live Chat, Information Desk, Online Banking and voice mail inquiries timely. Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels. File correspondence and documentation as needed. Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations. Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document. QualificationsKnowledge and Skills: Experience: One month to twelve months of similar or related experience. Education: A high school education or GED Additional Details: Department Hours: Monday through Friday 8:00am to 6:00pm. Saturdays 9:30am to 2:00pm. Position hours: Monday through Friday 9:15am to 6:15pm with rotating Saturdays. Hours may vary based on business needs. Location: Vancouver Mall: 7017 NE Vancouver Mall Drive. Vancouver, WA 98661 Position Type: Full-time, 40 hours per week. Compensation: At iQ Credit Union, we are committed to transparency in our compensation program. The hourly range for this position is $18.77 - $24.40, with a target rate of $20.00 per hour. The target rate reflects our typical starting pay for candidates who demonstrate the knowledge, skills, and abilities necessary to successfully meet the requirements of the role. We Value Diversity At iQ, we believe that diverse experiences and skills make our team stronger. iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample. If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to View email address on click.appcast.io, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs. Total Compensation Package Healthcare Coverage: iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children. Retirement Savings: iQ matches up to 6% of your 401(k) contributions. Paid Time Off: 11 paid holidays plus vacation and sick time accruals. Paid Community & Event Volunteer opportunities. Paid Wellbeing hours to help you recharge and thrive. Investing in You: Student loan repayment match up to $100 per month. Tuition reimbursement to support your educational advancement. An annual match to amplify your nonprofit giving. For a full list of our uniQue benefits, see our benefits guide: iQ Credit Union Benefits Guide Equal Opportunity Employer iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. #J-18808-Ljbffr iQ Credit Union