Bilingual Customer Service Representative

Bilingual Customer Service Representative

On-site in Hudson, OH

MondayFriday

$43,000 $46,000 depending on experience

Why This Opportunity Stands Out:

Manufacturer and distributor that focuses on delivering exceptional service to support distributor success

Believes strong service builds trust and leads to shared growth and achievement

Your voice mattersideas are encouraged and valued

Flexible, supportive work culture

Opportunity to grow and take on more responsibility over time

Key Responsibilities (Bilingual Customer Service Representative):

• Communicate with customers via phone, email, and chat in both Spanish and English
• Assist with product/service questions, order issues, billing inquiries, and general support
• Handle and resolve customer complaints with empathy and professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer needs are met
• Stay up-to-date on company products, services, and policies

Qualifications (Bilingual Customer Service Representative):

• Fluent in Spanish and English (spoken and written)
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Proficient with basic computer applications and CRM systems
• Ability to multitask and manage time effectively
• High school diploma or equivalent (college degree a plus)