Inside Sales Associate (Visual Communications Specialist)

Job Description

Job Description

We’re looking for an accountable, customer-focused sales leader.
At FASTSIGNS of Hilliard, the Inside Sales Manager (also known as a Visual Communications Specialist or VCS) is more than a CSR — they are the bridge between our clients’ needs and our production team's execution . This role is perfect for someone who thrives on managing details, building relationships, and moving projects from initial inquiry to successful delivery.
You’ll be the first point of contact for customers and will guide them through the sign buying process from start to finish — including estimates, project coordination, site surveys, and installation scheduling. You’ll also be trained to manage the sign permitting process and will play a key role in ensuring client expectations are met or exceeded.

• Serve as the first point of contact for walk-in, phone, email, and E-commerce inquiries.
• Build strong consultative relationships with clients — listen to needs, ask smart questions, and propose effective sign solutions.
• Create estimates, close sales, and manage follow-up to ensure customer satisfaction.
• Proactively follow up on leads, referrals, and new business opportunities.
• Maintain an up-to-date pipeline in our CRM and Corebridge systems.

• Own projects from sale to completion: estimates, proofing, production coordination, and delivery/install follow-up.
• Maintain constant communication with clients on project status, timelines, and changes.
• Schedule internal resources (design, production, installation) and track WIP daily.
• Coordinate with outside vendors or installers when needed.

• Gather necessary measurements, site photos, and installation considerations.
• Apply for and track sign permits with local municipalities.
• Ensure compliance with local codes and FASTSIGNS brand standards.

• Work closely with the production and design teams to ensure accurate, on-time execution of jobs.
• Act as the voice of the customer internally and communicate job details clearly to ensure smooth handoffs.
• Participate in daily production meetings to prioritize jobs and remove roadblocks.
• Support the team in maintaining a clean, organized, and efficient workspace.

• Strong communication and interpersonal skills — you like talking to people and helping solve problems.
• Organizational and multitasking ability — you’re comfortable juggling multiple projects.
• Curiosity and coachability — you’re eager to learn new products, tools, and processes.
• Confidence in working with basic measurements, visuals, and written job specs (we’ll train you).
• A desire to grow in a role with long-term development potential.
• Comfortable using email, basic office software, and learning internal systems.

• Prior experience in customer service, inside sales, retail, or project coordination
• Exposure to printing, signs, design, or construction industries
• Familiarity with visual communication, signage, or branding principles
• Any experience with Adobe Acrobat, Corebridge, or quoting systems

• Paid training in signage materials, production processes, and permitting
• Steady Monday–Friday hours — no nights or weekends
• Paid time off and holidays
• A close-knit team that supports growth and promotes from within