Practice Director

Practice Director The Practice Director is a key leadership position responsible for the growth & end‑to‑end performance of a pod aligned to specific customers. The role is the face to the customer, proactively engaging with key business stakeholders across the customer to identify and deliver top talent. Leadership Manage a projects list and report on status weekly for internal, customer or other initiatives Espouses the culture of the firm as a key tone setter to our associates everyday Breathes and represents our company values, ensuring every associate is engaged, motivated and understands their goals Compile weekly lifecycle recruiting metrics and financial forecasting for actual vs goals for assigned accounts Customer Development Develops customer growth plans ensuring objectives are consistently met while measuring the correlation between satisfaction and revenue/gross profit objective; Develop detailed action plans for prospecting to drive coordinated outreach, meeting, events, and other activities Successfully build relationships with prospect customers Understand customer pain points and provide value to them through logically assembled information for them to consume and act on Create proposals, statements of work and price opportunities; Articulate problem statements and create presentations/proposals on our approach to address pain points; Drive a solutions‑based approach encompassing Talento services that create efficiency, new capabilities, or lower costs Partner with marketing to develop campaigns that drive lead generation strategic alliances thought leadership etc. resulting in market activation and growth Participate as needed in trade professional and industry associations to develop contacts while contributing meaningfully to the purpose of the associations Coordinate customer and company driven initiatives to meet the needs of the customer while ensuring a positive outcome for the company. Customer Experience & Recruiting Ensure the appropriate resourcing for customers to ensure the appropriate outcomes; Participate in attracting, developing, engaging & retaining associates; Obsess over the right resources for customer experience to be achieved Serve as a Recruiting expert to our customers’ HR business partners and hiring managers across multiple functional domains; Provide strategic insights, solutions, recommendations, and overall execution support to ensure the Talento differentiation from mass market, transaction‑centric vendors Responsible for customer communications, conflict resolution and compliance. Review all major deliverables to ensure quality standards and customer expectations are met Develops and manages recruiting KPI's per customer producing insightful stories and driving delivery excellence through data Successfully review job descriptions and analyze client requirements to understand the needs of the hiring manager and skills required. Provide feedback to customers when expectations vs. market realities are not aligned Plays an integral role in contributing to the expertise of the team through collaboration and practice sharing. Participate meaningfully in the ongoing performance management process for the firm’s associates Shares responsibility for facilitating daily prioritization meetings. We self‑manage our selves through a rhythm where the team holds each other accountable Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience. Interaction with customers in Kickoff & Calibration meetings. Ensure customer requirements are gathered and leveraged throughout research, outreach, assessment, and submission Support development of research plan and tactics by collaborating and leading when needed with a team of recruiters, researchers, and customer teams. Constructs Boolean search strings to expedite focused candidate and client discovery. Develop creative sourcing and recruiting resources to expand talent portfolio and attract qualified candidates Conduct structured interviews and produce corresponding documentation to complete comprehensive candidate screenings that articulate fit to a role Develop compelling outreach messaging via appropriate mediums to effectively market to candidates Manage and update internal ATS with accuracy and integrity Display technical knowledge and the ability to understand technology Provide consistent communication and career guidance to candidates Creates search overview reports for clients including market intelligence and activities summaries Manage a diverse requisition load across all functional areas with varying levels of seniority for specific customers with total accountability of recruiting process, ensuring the end‑to‑end execution of the Talento Assessment Methodology(TAM) Experience and Knowledge Requirements Passionate about enabling businesses through human capital 7+ years of recruiting & human resources experience 5+ years as a team lead – developing, hiring, onboarding recruiting professionals 3+ years owning a large, complex customer relationship with proven success driving a land and expand approach Experience with Applicant Tracking Systems and sourcing tools including LinkedIn Recruiter, Indeed, etc. Driven by collaboration, learning, doing the right thing and quality human interaction Pride in delivering quality work, every time Fluent in English. Spanish or Portuguese preferred Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint Benefits Culture focused on advancing your career while disrupting an industry and providing unrivaled service; Rapid advancement and promotion opportunities based on merit. Health, Dental, FSA, Legal, Vision & Pet Insurance; Short Term and Long‑Term Disability Insurance; 401(k) Retirement Plans, and Life Insurance. Unlimited PTO Hybrid/Remote work environment Talento Human Capital(HC) is an equal opportunity employer, people are at the center of what we do! #J-18808-Ljbffr