Sales Coordinator

Sales Coordinator

The NST Consumer Post Sale team is seeking a motivated individual to join the team as a Sales Coordinator. This team supports Ferguson Home showroom customers from the time of purchase through delivery, ensuring a seamless post sale experience. This role focuses on delivering proactive, world-class customer service while supporting order progression and maintaining a high level of accuracy and professionalism.

This position is ideal for someone who enjoys contributing in a fast-paced, collaborative support environment. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.

Responsibilities

• Manage purchasing, order maintenance, and delivery timelines to ensure accurate and efficient order progression
• Deliver world-class customer service through timely, professional communication with customers and internal partners via phone and email
• Proactively communicate order status and provide updates to support a seamless customer experience
• Manage multiple orders simultaneously in a fast-paced environment while maintaining focus on the customer and appropriate urgency
• Support customer satisfaction by ensuring accuracy, attention to detail, and timely processing of all orders
• Identify opportunities to improve processes and contribute to overall service and operational efficiency

Qualifications

• Prior experience in sales support, customer service, or a related field preferred
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook
• Results oriented with a strong customer service mindset
• High attention to detail, demonstrated integrity and professionalism
• Ability to quickly learn new systems, manage multiple tasks, and effectively prioritize work
• Strong written and verbal communication skills
• Ability to thrive in a collaborative and inclusive environment
• Experience with Salesforce or other CRM software is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!