Hotel Front Desk Clerk

Job Description

Job Description

Hiring Manager: Jay Raman

7:00 am-3:00 pm (Morning Shift)

3:00 pm-11:00 pm (Evening Shift)

11:00 pm-7:00 am (Night Audit Shift)

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

$14 - $16 hourly

• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

EVEN Hotel Waco Downtown / University Area

110 S M.L.K. Jr Blvd, Bldg B.

Waco, Texas 76704

View phone number on ziprecruiter.com

Working here offers a fast-paced, people-focused environment where no two days are the same. Employees get the opportunity to interact with travelers from all over the world, building strong customer service and communication skills while being part of a supportive, team-oriented workplace that values respect and service. Downtown properties are especially exciting because they’re located near major attractions, events, and business hubs. You’re always at the center of the action and helping guests make the most of their stay.