Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Health insurance
• Training & development
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:
Our agency is led by a long-tenured husband-and-wife team, creating a close-knit, family-oriented environment with eight total staff members, including myself. I'm a proud Cornell University graduate and an avid Buffalo Bills and Sabres fan! We've been a top-performing agency in Buffalo and Western New York for many years, earning State Farm Ambassador Club and Honor Club recognition for over 20 years, along with Presidents Club and Chairman's Circle qualifications.

Giving back is important to us. We're actively involved in financial literacy education for local high school students and proudly support organizations like FeedMore Western New York and Catholic Charities.

Our agency offers contributions toward health and dental insurance, a Simple IRA retirement plan, paid time off, and licensing reimbursement. We also enjoy holiday celebrations, birthdays, festive office activities, and team outings for dinners and events.

We've built a supportive, family-like culture while maintaining high expectations for performance and exceptional customer service. I'm looking for someone who is sales-driven, competitive, assertive, and goal-oriented. We also welcome candidates interested in the Agent Aspirant Program and pursuing agency ownership. If you're motivated to succeed and want to grow with an established, high-achieving team, we'd love to meet you.

ROLE DESCRIPTION:
As Account Associate for Mike Messuro - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.