Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in December 2023 and currently lead a growing team of two. Before becoming an agent, I worked as a State Farm team member, where I developed a passion for helping customers, building relationships, and creating opportunities for others to succeed. I'm also a second-generation State Farm agent, so serving customers and supporting the community has always been a part of my life.

Community involvement is a major part of our agency culture. We proudly support organizations and events throughout the area, including the Buffalo Bisons, the Clarence Youth Baseball League, local charity events, and community fundraisers. We believe in giving back and making a positive impact wherever we can.

Our agency offers health benefits, a Simple IRA, ongoing training and coaching, professional development opportunities, and a strong commitment to work-life balance. As one of the area's fastest-growing agencies, we are dedicated to helping team members develop their skills and build rewarding long-term careers.

ROLE DESCRIPTION:
As an Account Representative for Jacob Czaja - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.