Receptionist

Uptown Veterinary Hospital is a locally owned and operated urban practice committed to treating every patient like family in the heart of Charlotte, North Carolina. The community recognizes this dedication, having awarded the practice the title of Charlotte’s Best Veterinarian three years running. Our commitment to high-quality care is further reflected in our strong 4.6-star client rating, indicating deep community trust. If you are looking for an opportunity where your skill set is valued and you are empowered to do your best work, this is where you belong. Joining Uptown means becoming part of a highly skilled and established veterinary team, including a dedicated Practice Manager, Technician Supervisor, and three associate veterinarians working alongside the owners. We pride ourselves on offering a personal touch and genuine TLC to every patient, fostered by a positive and accommodating atmosphere where all teammates feel valued. This is a practice where you will be fully supported and encouraged to succeed in your professional journey alongside a committed group of individuals who truly care about the services they provide. As an urban hospital, we provide comprehensive medical services, serving both companion animals and exotic pets. Our facilities are described by clients as really nice, new, and shiny, equipped to support advanced diagnostic and surgical capabilities. You will regularly engage in procedures including advanced dentistry, general surgery, and in-house diagnostic imaging utilizing both ultrasound and radiology. We prioritize providing exceptional care that allows our teammates to practice gold-standard medicine every day. Charlotte, North Carolina, known as the Queen City, offers an energetic and exciting urban lifestyle. Located in Uptown, the hospital is steps away from thriving residential and business districts, with proximity to complexes like Camden SouthEnd and The Vue. This dense, dynamic location means you are working in the epicenter of culture and commerce, providing easy access to local amenities and ensuring a robust and dedicated client base. Enjoy the benefits of city living while making a real impact in a close-knit local veterinary community.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.