Call Center Marketing Agent

Call Center Marketing Agent

Clermont, FL 34714

Description

Are you a customer-focused individual with a knack for sales? We're looking for a Call Center Sales Agent to join our team! In this role, you'll attract new customers and promote exciting travel experiences by selling mini vacation packages. If you're committed to delivering top-notch service with a friendly approach, we want you on our team!

Exploria Resorts has been serving the vacation ownership and hospitality industry for over 25 years. We offer full-time employees competitive benefits including health insurance with HSA and FSA options, dental insurance, vision insurance, life/AD&D insurance, short long-term disability coverage, 401(k), PTO, paid holidays, employee referral program, employee and family discounts, growth opportunities, and more!

Why Join?

• Competitive Compensation Plan
• Daily and Weekly Spiffs
• Paid Training
• Career Advancement Opportunities
• Supportive Team Environment

Job Summary:

The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers by calling and booking quality package sales and/or tours from the database. Outbound Sales Agents are responsible for providing the highest quality of service in an attentive, courteous, and efficient manner.

Responsibilities and Duties:

• Maintain a high level of accuracy and confidentiality in entering, reviewing, and updating tour packages.
• Support the daily activities and assignments provided by the Call Center Supervisor.
• Maintain an upbeat, positive, and motivating demeanor.
• Participate in proactive team efforts to achieve departmental and company goals.
• Completes any and all tasks assigned by management.
• Adhere to all company and departmental policies and procedures.
• Ability to function independently with little supervision.
• Verify new customers who have responded to advertisements and through other marketing channels.
• Explain the offer briefly in a professional and enthusiastic manner.
• Answer any questions.
• Maintain confidentiality of personal information.
• Meet or exceed weekly performance metrics.
• Present a positive attitude and disposition to each caller.
• Build rapport with customers over the phone.
• Ability to actively listen and ask probing questions to understand concerns and overcome objections.
• Possessing closing skills.
• All other duties assigned by management.

Qualifications

Qualifications and Skills:

• Must have excellent written and verbal communication skills.
• Prior sales experience is preferred.
• Must possess strong selling skills.
• Must possess good time management and organizational skills.
• Must be able to read, write, and speak the English language. Being bilingual is a plus.
• Must be enthusiastic, energetic, and self-motivated.
• Experience working in the vacation ownership or hospitality industry preferred.
• Open availability, including evenings, weekends, and holidays.

Ability to sit for long periods of time.