Patient Representative - Crystal Lake & Barrington - 36 hrs/week

Job Description

Job Description

Description:

Patient Representative – The Friendly Face of Our Practice

Join our team where you can make an immediate impact! As a Patient Representative, you'll play a vital role in creating a welcoming, supportive experience for every patient and family. You'll often be the first point of contact, helping coordinate care and ensuring each visit is smooth, organized, and positive.

If you enjoy building relationships, thrive in a team-oriented environment, and are passionate about making a difference in children's lives, we'd love to meet you!

About Pediatric Associates of Barrington

For almost 30 years , Pediatric Associates of Barrington has proudly cared for families in our community. Our experienced and compassionate team provides personalized care for every stage of childhood - from those very first newborn visits all the way through young adulthood. We love partnering with families and helping guide them through each milestone along the way.

With 6 clinicians and 18 dedicated team members, and two locations, we are committed to delivering exceptional pediatric care in a welcoming and supportive environment. We are excited to welcome you to our team!

Schedule

36 hours per week with rotating Saturdays, candidates must be able to commute to both locations

General Hours: Monday to Friday: 8:00am to 6:00pm

Crystal Lake

• Standard shifts fall within the 8:00am–6:00pm window
• Rotating Saturday mornings: 8:15am–12:00pm
• Rotating late shift: 9:30am–6:00pm

Barrington

• Regular shift: 8:00am–5:00pm, Monday–Friday

Pediatric Associates of Barrington

Pediatric Associates of Barrington - Crystal Lake , 525 East Congress Parkway, Suite 220, Crystal Lake, IL 60014

• Office Open: 8:30am-5:00pm Monday- Friday, evening hours until 7:00pm on a variable basis; Saturday 8:30am-12:00pm

Pediatric Associates of Barrington - Barrington , 27750 West Highway 22, Suite 150, Barrington, IL 60010

• Office Open: 8:00am-5:00pm Monday- Friday, evening hours until 7:00pm on a variable basis

GENERAL SUMMARY:

The Patient Representative is the first point of contact for patients, families and many other sources.

Works under the direct supervision of the Practice Manager.

ESSENTIAL JOB FUNCTIONS:

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports PediaTrust Core Values.

ADDITIONAL JOB FUNCTIONS

• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High School diploma required
• Ability to multitask
• Must be detail oriented
• Good communication skills and customer service skills
• General computer knowledge
• Problem-solving skills
• Team player

Required Length & Type of Experience:

• 2 years of customer service experience
• Office based work experience preferred

Required Certification, Licenses, Registration:

• N/A

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an

individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

WHO WE ARE

We're Different

PediaTrust is a united group of pediatric practices that serve Chicago-area families. Our practices take a unique approach to providing pediatric care: Our priority is you and taking the time to listen and earn your trust. It’s the kind of personal connection families don’t always find at large hospitals or corporate-owned medical groups. We believe there’s a better way - and it starts with being a trusted partner in keeping your kids healthy.

Individualized Care

Our doctors are empowered to provide your family with the individualized, personal care you’d expect from a small practice. We take the time to truly listen to your concerns, answer your questions, and provide the best care…because we want to be your pediatrician partners at every visit, for every child, at every stage.

Advanced Care and Resources

With 70 clinicians and growing across our practices, PediaTrust has the scale and the expertise to ensure your family has access to the latest technologies and specialties in pediatrics, all under the PediaTrust umbrella – including experts in nutrition and counseling for mental health. Working together, we offer you the best, most up-to-date care for your kids.

We’re Close to Home

PediaTrust has multiple locations in the Chicagoland area to serve you, and we offer extended hours at many of our locations for immediate care needs.

Our Goal is Our Name

At PediaTrust, we measure ourselves in one way: By earning the trust of each family who comes to us. And we work to keep that trust for each child, from birth to the beginning of a happy, healthy adulthood.

Our Mission, Vision and Core Values

PediaTrust has had a singular mission since our founding in 2012: To provide exceptional pediatric care based on the principles of compassion, collaboration, excellence, and trust. That mission supports our vision for PediaTrust to be the leading independent pediatric practice in the Chicagoland region.

Clinical Excellence

We are committed to providing patients with high-quality, evidence-based care.

Collaboration

We work together with mutual respect and a shared purpose.

Compassion

We ensure every interaction is grounded in empathy and kindness.

BENEFITS

At PediaTrust, we invest in your total well-being. Our comprehensive benefits package includes:

Financial & Retirement

• 401(k) with profit sharing
• Differential pay
• Referral bonuses

Health Insurance

• Medical coverage with multiple plan options
• Dental
• Vision

Health Accounts

• Health Savings Account (HSA) with up to $500 employer match annually for eligible plans
• Flexible Spending Account (FSA): Healthcare, Dependent Care, and Parking & Transportation

Voluntary Insurance

• Short-Term Disability
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity

Wellness & Support

• Long-Term Disability - Employer Provided
• Wellness platform
• Employee Assistance Program (EAP) — free, confidential support for life's challenges
• Employee recognition program, company events

Time Off & Development

• Paid Time Off (PTO), plus 6 paid holidays
• Tuition assistance

We recognize that every employee's needs are unique - that's why we offer flexible options so you can build the coverage and resources that work best for you and your family.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.