Admin Assistant / CSR

Customer Service Representative City and State: Crystal Lake, IL Pay Rate: $23.00-$25.00/hour Schedule/Shift: Monday-Friday, approximately 7:30 AM-4:00 PM Employment Type: Full-Time Summary Our client in Crystal Lake is seeking a reliable and enthusiastic Customer Service Representative to join their team. This position serves as a key communication link between customers and internal departments, supporting order processing, customer inquiries, and administrative functions in a fast-paced office environment. This role offers excellent long-term stability and growth potential. Responsibilities Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication. Enter and process sales orders in Sage, maintain order files, and distribute paperwork to internal teams. Coordinate with sales, project management, purchasing, and production to ensure smooth order flow and customer satisfaction. Upload, download, and manage documents through customer and vendor portals while assisting with reporting and data entry. Provide backup support for purchasing, reception, marketing assistance, and general office administrative tasks. Qualifications Strong Microsoft Office skills, with an emphasis on Excel. Excellent written and verbal communication skills. Ability to learn new processes and take on additional responsibilities. Detail-oriented, organized, and able to manage multiple priorities. Comfortable working in a fast-paced, team-oriented environment. Benefits Medical Plan Dental Plan Vision/Eyewear plan IL Paid Leave Hours 401k Life insurance Prescription drug reimbursement Short-term disability Referral bonuses #J-18808-Ljbffr Express Employment Professionals - Cincinnati East