IT Program Manager

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Program Manager for a CONTRACT assignment with one of our premier Hospitality clients in Orlando, FL .

Job Summary
Works across multiple business areas to manage both IT and business deliverables associated with program. Works across multiple business areas and IT to manage demand for projects supporting the program or portfolio - including resource demand, project dependencies, scheduling, and estimation. Works with sponsors to incorporate business execution and progress tracking into the overall program or portfolio of projects. Creates and executes complex program and project work plans using various methodologies including Waterfall or Agile.



Responsibilities :

• This position will be responsible for multiple programs which may include 2 to 5 projects within each program the impact of key decisions will determine project resource workloads and affect delivery of key benefits once projects are delivered.
• Scope/Financial Responsibility
• Responsible for schedule, scope, and financial cost of assigned program. Schedules will vary depending on defined scope with typical programs running anywhere from 2 to 36 months in duration. Financial costs of individual program projects can vary from $50K upwards of $6 to $15 million. Program Budgets can vary from $2 to $50 million. Depending on Business Unit Sponsor projects will have varying impact on revenue and profit / expense for the organization.

Communication and Leadership (40%)

• Oversees continuous communication to business and IT leadership, project managers, project teams, customers, vendors, and sponsors regarding the status of the program or portfolio. Facilitates Portfolio and/or Program Reviews and provides information for audits, status reports, and review meetings. Partners with sponsor to provide program progress and status updates to executive leadership.

Program Budget and Schedule (20%)

• Leads project managers on program & project financial management including planned and actual schedule and resources utilization, and compiles project financials for program and portfolio level reporting. Manages Program/Project Expenditures including capital and expense. Oversees vendor relations and procurement associated with the program.

Risk, Issue and Change Management (20%)

• Manages issues, risks, and changes using appropriate and agreed upon processes and 10%
• tools established within the Project Management Office. Acts as escalation path or senior advisor for project managers regarding conflict, risks, issues or changes associated with program.

Program/PMO Operation Efficiencies (20% time)

• Utilizes and makes recommendations to improve established scheduling techniques to derive the project schedules, identifies the critical path and potential risks. Effectively applies and improves the scheduling standards, enforces them with the project teams and provides guidance for Project Managers & Coordinators. Facilitates and actively participates in the continued development and execution of strategic road-mapping for the maturity of IT PMO practices and policies.

Required Skills :

• Bachelor's degree in computer science, or a related discipline or equivalent
• Project Management certification or equivalent
• Master level experience / proficiency in MS Office Suite of products, (i.e. Visio, Excel, PowerPoint, Outlook, etc.)
• Proficiency with Clarity, Jira, and Confluence
• 10+ years of experience in a Project and/or Program Management role with a strong background in team development and Program Management office as well as leading large programs.
• 7+ years in an information technology capacity with understanding of various technologies including, applications, databases, networking, telecommunications and connectivity
• 1+ years of experience with Agile Projects
• High decision-making authority regarding scope, schedule, and cost of program or portfolio of projects with team input. All decisions documented within the current project management office process and procedures. The position will have authority to make modifications to the program utilizing appropriate governance or change management procedures
• Moderate autonomy in areas of schedule/budget, position must receive guidance from sponsors, finance, and IT leadership on key program decisions affecting schedule or budget. Changes reviewed to ensure best interests of the corporation are driving the decision-making process.
• Full autonomy in areas related to the development of the work plans and communication plans of the program or portfolio.
• Strong leadership, facilitation, negotiation, mentoring and personnel management
• Strong communication skills and ability to present to Executive Level management.
• Oversite of leading and creating presentations for Program Steering Committee(s) in alignment with the line of business (LoB), Business Solution Directors (BSDs) and IT Senior Leadership (IT SLT)
• Experience leading and or managing resources - including establishing development plans, coaching/mentoring, and conflict resolution.
• Experience managing program level and project financials, schedules, scope and risks using established methodology.
• Experience managing internal and external client expectations on program requirements and deliverables
• Experience leading large and diverse IT project teams in a matrix environment - including internal resources, vendors, onsite and co-located teams, and ensuring successful completion of all phases of complex programs.
• Experience leading medium to large scale new application development or infrastructure deployment projects.
• Experience with and knowledge of multiple systems development life cycles, (i.e. Iterative, Agile, Waterfall, etc.)
• Strong understanding of enterprise wide infrastructure platforms and services as well as security and compliance policies and procedures.
• Experience in procurement management of large projects - including identifying procurement / vendor needs, selecting vendors, managing relationships, & monitoring performance.

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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