Billing Associate

Job Description

Job Description

Description

We are seeking a Billing Associate to support the firm’s advisory fee billing and other revenue generating billing operations by processing, reviewing, reconciling, and resolving billing activity across custodians, internal billing systems, and advisor teams. This role works closely with Finance, Operations, advisors, custodians, and other business partners to support accurate and timely advisory fee billing, payment reconciliation, and resolution of billing exceptions.

This role is responsible for executing assigned billing responsibilities with a high degree of accuracy, responsiveness, and ownership while meeting established service level expectations. The ideal candidate has two or more years of relevant professional experience, with a strong preference for experience in the financial services, wealth management, or Registered Investment Advisor industry and direct exposure to advisory fee billing or related custodian billing processes.
Responsibilities

• Perform other related duties and responsibilities as reasonably assigned to support advisory billing and finance operations.
• Identify recurring billing issues and stakeholder feedback and assist in developing process improvements that enhance accuracy, efficiency, scalability, and control.
• Provide responsive, high-quality service and maintain open communication with advisors and internal and external business partners while meeting established service level expectations.
• Maintain complete and organized documentation supporting billing submissions, reconciliations, exception resolution, and adjustments.
• Coordinate with custodians, vendors, and partner contacts to maintain access to billing, remittance, and supporting information needed to complete billing and reconciliation activities.
• Review billing documentation and support billing data setup and maintenance to help ensure account, advisor, fee, revenue, and other relevant information is accurate, complete, and timely.
• Post and reconcile client payment and fee activity within applicable systems, including research of unmatched activity, suspense items, and reconciliation differences; escalate unresolved exceptions as appropriate.
• Coordinate with advisor teams, Finance, Operations, custodians, and other stakeholders to resolve billing discrepancies and communicate account-level exceptions through resolution.
• Monitor billing results and research accounts where fees cannot be collected due to insufficient funds, account restrictions, closed accounts, missing information, or other exceptions.
• Prepare and submit advisory fee billing files through applicable custodian platforms and internal systems in accordance with established procedures and deadlines.
• Review billing preview files and supporting account-level data to identify errors, incomplete information, unusual activity, or other exceptions requiring resolution prior to final processing.
• Support recurring advisory fee billing cycles across the firm, including billing preparation, review, processing, reconciliation, and exception resolution.

Qualifications

• Bachelor’s degree from an accredited university, preferably in Accounting, Finance, Business Administration, or a related field, or equivalent relevant experience.
• Two or more years of experience in billing, finance, accounting, investment operations, revenue operations, or a related professional services function.
• Strong preference for prior experience in the financial services, wealth management, or Registered Investment Advisor industry.
• Experience with advisory fee billing, investment management fee billing, custodian billing processes, or similar fee-based revenue operations is highly preferred.
• Familiarity with custodian platforms such as Charles Schwab, Fidelity (Wealthscape), or similar platforms is preferred.
• Experience with portfolio management, advisory billing, or wealth management technology platforms is preferred.
• General understanding of accounting and bookkeeping concepts, including reconciliations, cash application, and revenue processes.
• Experience researching and resolving billing discrepancies, payment exceptions, or reconciliation variances.
• Intermediate to advanced proficiency with Microsoft Office, including strong Microsoft Excel skills.
• Ability to compile, analyze, reconcile, and interpret financial and operational data to support decision-making.
• Strong organizational and time-management skills with the ability to manage high-volume workloads and recurring deadlines.
• Demonstrated ability to work independently and collaboratively with minimal supervision.
• Strong written and verbal communication skills, including the ability to communicate effectively with advisors, internal stakeholders, custodians, and external partners.

Benefits

• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance