Quality Assurance Tier I Program Technician

Become a part of Covered California’s Quality Assurance Unit! Are you a skilled leader with a passion for quality assurance and customer service? The Under general direction of the Quality Assurance (QA) Supervising Program Technician III (SPT III), the Program Technician III (PT III), Quality Assurance Technician, reviews, evaluates, and monitors a broad representative sample of consumer transactions which may include: calls, chat interactions, enrollment applications, manual verifications, and the life cycle of consumer interactions, etc., for quality assurance and control purposes. In an area of great expectations for Covered California, quality customer service is of paramount importance. PT III’s are dedicated to reviewing, monitoring, and recording the customer service provided to consumers for accuracy of information and adherence to departmental, Federal, and State regulations, policies, and procedures. Duties may include access to information systems containing protected enrollee information, including federal tax information, protected health information, and personally identifying information. $4,329.00 - $5,425.00 Application Deadline: 08/22/2026 @ 11:59 pm PST Required Documents: Application and Statement of Qualifications (SOQ) Qualifications We’re Looking For: Experience interpreting and implementing policies and procedures. Experience working as part of a team and collaborating with others to meet objectives. Experience delivering professional verbal and written communication. Experience in a call center or high-production environment Experience working with Quality Assurance programs or guidelines is preferred but not required. Minimum Qualifications for Program Technician III (PT III):

PT III –

Employee Benefits: Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit Note: Newtostatecivilserviceemployeesaretypicallyhiredattheminimumofthesalaryrange #J-18808-Ljbffr Covered California