The Herb Center Bend - Cannabis Dispensary - Shift Lead - Bend

Shift Lead (Lead Product Specialists)

Golden Grail Group is looking for passionate and dependable individuals to join our Golden Grail Group cannabis dispensary team as Shift Lead (Lead Product Specialists). In this customer-facing role, you'll help guide guests through their cannabis experience with compassion, professionalism, and product knowledge. Whether you're new to the industry or looking to grow within it, this is a great opportunity to build your career in a fast-paced, team-oriented environment.

Key Responsibilities

• Maintain in-depth knowledge of cannabis strains, products, consumption methods, and cannabis culture.
• Provide an inspiring, clean, and safe retail environment.
• Deliver top-tier customer service and foster a positive and compliant store atmosphere.
• Greet customers and answer incoming phone calls professionally.
• Accurately process transactions using the Point of Sale (POS) system and handle cash responsibly.
• Enter customer information into the system accurately and efficiently.
• Verify proper documentation, identification, and compliance paperwork.
• Keep the store clean, organized, and compliant with company standards.
• Represent the brand and industry with professionalism, compassion, and care.
• Perform other duties as assigned by the management team.

Requirements

• Must be 21 years of age or older.
• Must possess a valid OLCC Marijuana Worker Permit.
• Reliable transportation to and from work.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to lift up to 25 lbs on a regular basis.
• Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment)

Preferred Qualifications

• Working knowledge of OLCC cannabis regulations.
• Strong communication and customer service skills.
• Prior cannabis product knowledge.
• Previous experience with POS systems and cash handling.
• Excellent organizational and time-management skills.

Schedule

• Day shifts & night shifts
• Weekday and weekend availability
• Some holidays required

Education

High school diploma or equivalent (preferred)

Remote Work:

This position is on-site only and does not offer remote work opportunities.