Store Manager - The Herb Center (Cannabis Dispensary)

Job Description

Job Description

Position Summary
The Store Manager is responsible for the overall operation, performance, and success of The Herb Center retail dispensary in Bend, Oregon. This individual will lead a team of cannabis professionals, ensure compliance with OLCC regulations, drive sales, manage inventory and cash, and cultivate a welcoming, safe, and educational environment for customers and staff alike.

Key Responsibilities

Leadership & Team Development

• Hire, train, mentor, and lead a high-performing dispensary team including Assistant Managers, Leads, and Budtenders

• Foster a positive, inclusive, and performance-driven workplace culture

• Provide ongoing coaching, feedback, and performance evaluations

• Ensure all team members are compliant with OLCC and company policies

Customer Experience

• Maintain exceptional customer service standards and create a welcoming, informative environment

• Resolve escalated customer concerns professionally and in compliance with policies

• Oversee implementation of customer loyalty programs and promote team engagement in education and upselling

Operations Management

• Manage daily store operations including scheduling, opening/closing procedures, and shift oversight

• Maintain cleanliness, safety, and security of the store

• Ensure all operations are fully compliant with Oregon cannabis laws and OLCC regulations

• Prepare and manage staff schedules for optimal coverage and labor efficiency

Sales & Financial Oversight

• Meet or exceed sales goals, KPIs, and profitability targets

• Analyze daily, weekly, and monthly sales to identify trends and opportunities

• Oversee accurate cash handling procedures, including register and safe reconciliations

Inventory & Compliance

• Supervise inventory intake, audits, and reconciliation in METRC and POS systems

• Collaborate with purchasing to ensure proper stock levels, product diversity, and vendor management

• Maintain 100% compliance with METRC and state cannabis tracking requirements

• Perform regular compliance reviews and update SOPs as needed

Community & Brand Engagement

• Represent The Herb Center brand with professionalism and integrity

• Engage with customers and the community to promote awareness and trust

Qualifications

• Minimum 2–3 years of retail management experience, cannabis preferred

• OLCC Marijuana Worker Permit required

• Strong knowledge of Oregon cannabis compliance and METRC

• Proven leadership, communication, and organizational skills

• Must be 21+ with the ability to pass background checks as required by state law

Compensation

• Competitive salary based on experience

• Bonus opportunities based on performance

• Employee discount, health benefits, and PTO offered

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