Senior IT Project Manager (5504) - Department of Technology

Senior IT Project Manager (5504) – Department of Technology Full‑time, Temporary Exempt position, anticipated duration up to thirty‑six (36) months. Work Location: 1 S Van Ness, San Francisco, CA 94103. Incumbent will conduct the majority of work there and may also work at other City and County of San Francisco sites as required. Nature of Work: Full‑time with a hybrid schedule. Minimum onsite work of two (2) days per week per City and County of San Francisco remote‑work policy. Salary: $223,652 – $240,760 annually (or $107.53 – $115.75 hourly). Responsibilities Lead complex technology modernization initiatives that deliver measurable business outcomes. Manage competing priorities across multiple departments and stakeholder groups. Build strong partnerships with business leaders, vendors, and technical teams. Drive organizational change and user adoption while minimizing operational disruption. Establish trust through transparency, accountability, and consistent delivery of results. The position will lead initiatives including: Modernization of enterprise telephony and communications platforms, including migration from legacy on‑premises solutions to Cisco voice and contact‑center technologies. Deployment of modern workplace communication tools, including Teams softphones, desk phones, mobility solutions, and collaboration technologies. Enterprise Service‑Desk modernization within a shared ServiceNow environment, ensuring alignment with governance standards, operational readiness, and long‑term platform sustainability. Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting. Serve as the primary liaison between IT leadership, business departments, vendors, and external partners. Oversee implementation activities including system integration, testing, deployment, UAT, and production readiness. Identify project risks, dependencies, and issues; develop and execute mitigation strategies. Lead organizational change management efforts, including communication, training, and user adoption activities. Manage vendor relationships and procurement activities, monitoring performance and contractual deliverables. Support enterprise project governance, portfolio management processes, and project management best practices. Lead cross‑functional teams in a matrixed environment and foster a culture of accountability, collaboration, and transparency. Provide mentorship and guidance to project team members and junior project management staff. Minimum Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum of six (6) years of experience implementing and managing large‑scale integrated information systems projects, OR ten (10) years of experience implementing and managing integrated information systems projects. Desirable Qualifications Six (6) years of experience in IT project or program management in a large, complex organization. Project Management Professional (PMP) certification. Experience leading enterprise telecommunications or contact‑center modernization projects. Experience managing ServiceNow implementations or service‑management transformations. Experience in public‑sector or large enterprise environments. Familiarity with ITIL, Agile, Hybrid, and Waterfall project delivery methodologies. Strong executive presence and ability to develop CIO‑level reports, funding proposals, and strategic recommendations. Benefits Competitive pay, benefits, and retirement options. Career growth opportunities through training, internal mobility, and subsidized education. Diverse work environment in a diverse city. EEO Statement The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr San Francisco Municipal Transportation Agency