Dispensary General Manager

Job Description

Job Description

Title : Dispensary General Manager

Location : Lock Haven, Pennsylvania

Reports To: Director of Retail

Job Description

Terrapin is looking for a Dispensary General Manager to join our growing company. As a Clinton County, Pennsylvania - based cannabis company, Terrapin is a pioneer in the emerging industry. Terrapin is a cultivator and processor of high-quality medical and recreational cannabis products with plans to open a retail footprint in Pennsylvania. With over 15 years of industry experience, Terrapin was licensed to operate in the Pennsylvania marketplace in 2017, growing to more than 200 employees. Retail expansion plans in Pennsylvania have created a need for a Dispensary General Manager.

A Dispensary General Manager is responsible for interfacing with the ownership, upper management, administration, floor staff, law enforcement, and vendors to coordinate and facilitate the efficiency, productivity and compliance surrounding all transactions of the business. Store managers play a key role in making sure that patrons of the business receive the best service Terrapin Care Station can provide by attending to issues surrounding sales or other business-related interactions. The General Manager is the glue that keeps the store working as a cohesive unit by coordinating and delegating the responsibilities of the staff in a way that ensures the most positive, efficient, productive, accessible and compliant operation of the business.

Duties and Responsibilities

• Assist and train staff to efficiently handle sales and provide superior customer service
• Effectively delegate the responsibilities and actions of the floor staff
• Monitor the interpersonal relationships of the staff and optimize productivity through synergy
• Conduct regular staff performance reviews to maximize efficiency, productivity, dependability and cultivate teamwork
• Issue write-ups or take disciplinary actions for negligence and praise exemplary performance
• Lead by example, cultivating a productive, positive and safe work environment
• Organize schedules to accommodate high and low volume business times
• Possess a working knowledge of every position and department in the store in order to provide training, support and make important decisions surrounding efficient daily operations
• Empower teams to take ownership and pride in their work
• Oversee all staff performance, monitor and suggest procedures and protocols in order to maximize the efficient operations of the business
• Hire, develop and train dispensary employees. Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms
• Be calm and understanding to all and offer constructive criticisms to maximize efficient operations and correct performance, where applicable

• Communicate with ownership and administrative staff concerning issues of quality or risk
• Communicate changes in policies and procedures to staff

• Communicate sales and specials and introduce new products to staff
• Communicate directly with vendors, grow/process staff, law enforcement, Department of Health officials, and compliance officers
• Serve as a liaison to the local community and area health providers
• Coordinate patient outreach and educational programming (with input from grow/processors, medical staff, and marketing team)
• Maintain all confidential information according to HIPAA policies and procedures
• Communicate with staff to make sure they have the tools and information necessary to complete sales efficiently and effectively
• Communicate and work directly with patients to ensure quality of service and resolve issues that may arise
• Communicate with HR department regarding payroll and disciplinary documentation
• Communicate with Assistant Store Manager regularly to keep congruence throughout the management team
• Process and monitor inventory and make sure products are properly received and labeled
• Regularly check expiration dates and packaging for integrity, content and quality
• Develop strategies surrounding product movement and placement
• Work with purchasing agent to monitor sales trends and plan accordingly to reach sales goals
• Conduct product and compliance research and attend training programs and meetings to stay up to date on important changes in regulatory oversight and product development
• Oversee actions and procedures to be sure that business is being conducted within the confines of compliance
• Understand the MJ Freeway seed-to-sale system and oversee the transferring, tracking and safe sale of all THC and THC-infused products in the store
• Brainstorm marketing deals with staff to help increase sales trends
• Positively reinforce new ideas to staff in order to stay ahead of changes in the regulatory environment or to advocate and manage the visions and goals of the executive team.

Minimum Qualifications and Requirements

• Must be able to pass state-mandated background checks and successfully complete the Department of Health's 2-hour training course

• Significant managerial experience, preferably in a cannabis retail environment
• Experience in inventory management and reconciliation
• Proficiency with computer usage, including retail point-of-sale software, all MS Office applications, email, scheduling software, and online conferencing
• Experience handling, processing and counting cash for daily deposits
• Able to navigate and utilize the inner-workings of the state mandated point-of-sale system, MJ Freeway.

Benefits

• Parental Leave upon 1 yr of employment
• Health insurance
• Paid time off
• Dental insurance
• 401(k) w/company match upon 1yr of employment
• Vision insurance
• Life insurance