Golf Club Fitter / Retail Sales Associate

Pay Band: $15.00 - $17.00 Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. We are dedicated to hiring team players from diverse backgrounds to drive growth and create a family culture for our Associates. Position Summary Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role involves front‑end operations such as returns, exchanges, promotions, and maintaining a premium stock and visual presentation. The Associate demonstrates product knowledge, assists with club fitting, and ensures a clean, operational environment. Exceptional customer service and collaboration with team members are key to success. Key Responsibilities Engage with every customer and offer world‑class service by using PGA TOUR Superstore service behaviors. Build lasting relationships that keep customers coming back. Seek out and engage customers throughout the Hard Goods areas. Maintain knowledge of all front‑end operations (returns, exchanges, gift cards, lesson redemptions, loyalty programs, discounts, promotions, coupons, etc.) and assist when needed. Ensure Hard Goods areas and merchandise remain at a premiere stock and visual level to drive sales and enhance the customer experience. Keep equipment, supplies, and the area clean and professionally presented at all times. Demonstrate in‑depth knowledge of golf clubs, explaining features, benefits, and differences to customers. Execute proper customer fittings following PGA TOUR Superstore trained fitting techniques. Maintain a culture of ethical conduct, safety, and compliance across all departments. Assist customers with club fitting, including choosing the right shaft, grip, and specifications for optimal performance. Stay up‑to‑date on merchandising promotions and marketing events to maintain a strong presence throughout the promotion cycle. Advocate products and services, educating and promoting offerings to customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities. Qualifications and Skills Strong listening and interpersonal skills, with clear verbal and written communication. Basic computer skills and working knowledge of the Microsoft Office Suite. Ability to organize multiple priorities to meet deadlines and objectives. High school diploma or equivalent. Retail sales, customer service, or similar experience preferred. Working Conditions and Physical Demands Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb box overhead. Schedule Requires flexible availability, including nights, weekends, and holidays. Business Acumen Ability to quickly learn business concepts with appropriate training. Accountability Demonstrates strong self‑accountability and a proactive drive for results. Equal Opportunity Employer PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Compliance with Anti-Discrimination Laws We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are. Every associate at every level is prohibited from engaging in any form of discrimination. Employees who believe they are being discriminated against should report it immediately to Human Resources. The law and our policies prohibit retaliation against anyone for making such a report. #J-18808-Ljbffr