Customer Care Manager

Position Summary The Manager, Customer Care oversees the daily operations of a customer service team that provides front‑line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat. Responsibilities Supervise and manage a team of customer service professionals. Create customer service strategies that can be implemented, measured, and tracked. Work with other teams to ensure great service delivery from the entire organization. Take on front‑line customer support duties and manage operations of the business to ensure a successful term start. Troubleshoot issues related to web browsers, Internet connections, and email applications. Perform other duties as assigned. Comply with all policies and standards. Qualifications Working Hours: Sunday-Thursday 2pm-11pm EST Bachelor's Degree Required Master's Degree (preferred) 3 to 5 years of related experience. Mid‑level management experience. Experience working in an organization that has both academic and business components (a plus). Excellent customer service skills and knowledge. Excellent project management skills. Thrives in a fast‑paced, constantly changing environment. Basic knowledge of database applications and intermediate knowledge of eLearning software platforms. Advanced Microsoft Office Suite skills. Intermediate knowledge of web‑based technologies and competence on Macintosh and PC systems. Some travel required (at least 25%). Ability to work on some weekends. Compensation In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $63,000. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Benefits The position qualifies for the following benefits: Health, dental, vision, life and disability insurance 401(k) Retirement Program with 6% employer match Participation in Covista’s Flexible Time Off (FTO) Policy 12 Paid Holidays For more information related to our benefits please visit Equal Opportunity Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation #J-18808-Ljbffr Walden University