BH Secretary (3804)

Description

Position Highlights:

Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization

Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)

Comprehensive Benefits Package including Health with no co-pay Dental Vision Disability Wellness Reimbursement and more

Fully Integrated Electronic Health Record (EHR) eClinicalWorks (eCW)

License reimbursement and tuition reimbursement

10 Employer-Paid Holidays Per Year

Vacation time available after 90 days of employment.

ESSENTIAL JOB FUNCTIONS:

Promotes Integrated Care Behavioral Health and Psychiatric Services

Responds to provider staff and patient inquiries about BH and Psychiatric Services

Regularly distributes monitors and replenishes BH/Psychiatric Services material for patients and staff in the waiting room exam rooms and nursing stations.

Regularly attends BH Secretary Meetings to maintain knowledge of work flow

Schedules behavioral health services with BHC for individuals families and groups

Maintain a cancelation list of patients to keep the BHCs schedule full

Schedules telehealth visits for the PMHNPs

Schedules Psychological testing appointments if appropriate

Enters updates and closes BH/Psychiatric Services referrals in eCW from providers patients and the community.

Checks insurance for BH coverage and enters data in eCW

Informs patients of what to expect for their co-pay for BH/Psychiatric Services

Provides patients with information related to telehealth and what to expect for any BH/Psychiatric Services visits.

Facilitates telehealth services on site for the PMHNP and Psychological testing interviews.

Takes vitals and enter them into eCW for the PMHNP patients.

Assists with in-putting pre-visit data such as screening forms

Keeps Instant message up and responds

Scrubs medical providers schedules to create a list of possible consults for the BHC

Monitors the wellbeing of the BHC and any patients participating in the telehealth session with PMHNP or testing psychologist.

Reschedules patient who miss BH/Psychiatric Services/Psychological testing appointments as directed.

Contact patients who no show to see if they want to be rescheduled.

Maintain familiarity with the additional level of confidentiality for behavioral health records

Scans document into the BH file as requested by BHC/PMHNP

Assist in requesting and following up with outside records requested by BHC/PMHNP/ Testing Psychologist

Fulfills record requests for BH/Psychiatric Services/Psychological Testing.

Communicates with patients as requested by BHC/PMHNP/Testing Psychologist by secure phone fax text or mail

Serves as the Find Help super user at the site.

Is familiar with local resources to assist patients

Is willing to fax or call for specific information related to services for the patient as requested by the BHC/PMHNP or other site providers.

Provide coverage for other sites when needed

KNOWLEDGE SKILL AND ABILITIES:

Demonstrates competence for essential job functions

Detailed oriented

Excellent customer service skills

Ability to work well with others

Flexibility and ability to work under pressure

Accuracy

Neat appearance. Good telephone skills

Respect for patient confidentiality

Ability to plan and coordinate work

Ability to deal tactfully and courteously with CVHS Staff and patients

Ability to use mental health first aid skills

EDUCATION TRAINNING AND EXPERIENCE:

High school graduate

Preferably someone experience working in behavioral health services

Should have experience with or knowledge of medical office systems medical supplies and equipment

Current CPR certification preferred.

Required Experience:

Junior IC