Experienced Insurance Service & Sales Specialist Bi-lingual Spanish Full-Time

Leticia Herrera Agency/American Family Insurance

Job Description

At the Leticia Herrera Agency, we believe that insurance is about much more than policies and premiums—it is about people. Located in the heart of Addison, we take pride in being a pillar of support for our community. We are currently looking for an Experienced Insurance Service Sales Specialist who is fluent in Spanish to join our tight-knit team. This isn’t just a desk job; it is an opportunity to be a steady hand for our clients during their most important life moments. We foster a workplace where positivity leads the way, and your voice will always be heard. Whether you are helping a family protect their first home or guiding a business owner through their commercial coverage, your work here will have a tangible impact. We invite you to bring your expertise and your kind, professional spirit to our office, where we value growth, open communication, and genuine care for everyone who walks through our doors.

Responsibilities

Conduct thorough insurance reviews to ensure our families and businesses have the protection they actually need.

Answer incoming calls and welcome walk-in visitors with a warm, helpful demeanor.

Prepare clear, accurate quotes that help clients understand their coverage options without the confusing technical jargon.

Assist existing policyholders with billing questions, policy changes, and claims navigation.

Proactively reach out to clients to celebrate milestones and ensure their insurance coverage evolves as their lives change.

Collaborate with the agency owner to reach our shared goals of community protection and service excellence.

Requirements

Fluency in both English and Spanish, both spoken and written.

Valid Illinois Property and Casualty insurance license or willing to obtain.

Valid Illinois Life and Health insurance license or willing to obtain.

Prior experience managing customer accounts within an insurance agency setting.

Strong proficiency in computer navigation and agency management software.

Detail-oriented approach to maintaining accurate policy documentation.

Previous experience with American Family Insurance systems is highly valued but not required

Benefits
Flexible Schedule###Dental Insurance###Vision Insurance###Mon-Fri Schedule###Life Insurance###Career Growth Opportunities###Paid Time Off (PTO)###Hands on Training###Health Insurance###

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Vacancy posted 24 days ago

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