Guest Services Associate

Are you the ultimate people person? If you thrive on high-energy environments and love making someone's day, we want you on our front line! Located just steps away from the home of the Chiefs and the Royals, the Best Western Plus Kansas City Sports Complex is looking for a Guest Service Associate who can bring that "game-day" enthusiasm to our lobby every single day.

As the first face our guests see, you aren't just checking people in; you're the curator of their Kansas City experience. Whether they are here for a championship game, a concert, or a business trip, you ensure their stay starts with a warm smile and a seamless welcome.

What You'll Be Doing:

• Provide insider info on the best BBQ spots, the easiest stadium routes, and must-see KC attractions.
• Master our front desk systems to handle reservations, check-ins, and payments with speed and accuracy.
• Anticipate guest needs-from tracking down a missing package to ensuring a V.I.P. request is executed perfectly.
• Uphold the high standards of the Best Western Plus brand while adding your own personal touch of midwestern hospitality.
• Complete shift checklists and collaborate with housekeeping and maintenance to ensure the hotel is always "stadium-ready."

What We're Looking For:

• You maintain a friendly and professional demeanor, even when the lobby gets busy.
• You're a pro at capturing accurate information and handling guest payments securely.
• You can turn a quick inquiry into a helpful, professional conversation.
• You're comfortable with technology and ready to learn new promotions, rate packages, and brand standards.

Why Join Us?

Join a team that values professional growth and a positive work culture. You'll be at the center of the action in one of KC's most vibrant areas, helping us create memorable stays for every guest who walks through our doors.

What You Bring to the Team:

• A High School diploma (or equivalent) is required. Previous experience in hospitality or a high-touch customer service role is a major plus-we love candidates who already know their way around a lobby!
• You have a zen approach to busy shifts. Whether it's a sold-out game night or a complex guest request, you stay calm, professional, and focused on finding a win-win solution.
• You don't wait to be told what to do. You show initiative by anticipating needs-like prepping keys for a large group arrival or refreshing the coffee station before it runs low-to keep the front desk running like a well-oiled machine.
• You view guest objections not as a hurdle, but as an opportunity to turn a frustrated traveler into a loyal fan of our hotel.