Social Media Advisor
Experis
Social Media Advisor – Digital Beauty
We're hiring! One of our top beauty clients is seeking a Social Media Advisor – Digital Beauty to join their team in Berkeley Heights, NJ. If you're passionate about beauty and digital content, this is a great opportunity!
Social Media Advisor
Location: Berkeley Heights, NJ
Duration: One year minimum with opportunity to extend to full 2 year tenure
Pay Rate: $30/hr on w2
Must Have:
- Must be fluent in Spanish.
- Bachelors Degree
- 1-2 years social media engagement experience
- Must have experience in beauty/Cosmetics/Fashion/LUXE/Lifestyle
- Proficient in Microsoft applications including PowerPoint, Word and Excel.
- Experience with Sprinklr - Plus
Key Job Accountabilities
Brand Advocate
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (Tik Tok, Facebook, Instagram, Twitter)
- Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
Responsiveness
- Maintain 100% Reply Rate and established Response Time goals across social channels
- Maintain consumer satisfaction and sentiment scores as established by the group
- Monitor personal social KPIs using Sprinklr
- Offers schedule flexibility to support the needs of the business which included weekends
- Meets established quality standards in all contacts across all channels
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Vacancy posted 8 hours ago
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