User Support Specialist I

**Special requirements for this position must be able to work evenings and weekends** Department: User Support Services Salary: $43,001- $48,000 Job Summary The User Support Specialist I provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction. Duties Troubleshoots and evaluates technical problems Supports a variety of software applications Installs, maintains, and troubleshoots standard software applications; provides hardware support Evaluates and tests new software applications and hardware Provides support and training to employees as required Assists faculty and staff on various technologies Researches new and enhanced technologies Troubleshoots and resolves network identification passwords issues Mentors part-time staff in standard software applications and hardware support Installs and troubleshoots client applications Marginal Duties Performs other duties as assigned Supervisory Responsibilities Direct Reports: None Delegation of Work: N/A Supervision Given: N/A Qualifications Required Education: Associate's degree in Information Technology or a related field Experience in lieu of education Required Experience: Minimum of one (1) year of related job experience Education in lieu of experience License/Certification: Must maintain a valid, current driver's license. Preferred Qualifications Bachelor's degree in Information Technology or a related field is preferred Three (3) years of related job experience is preferred Knowledge, Skills and Abilities Knowledge: Knowledge of Windows 10 and MacOS 10.14 or higher Skills: Good technical skills, including proficiency in MS Office Strong time management and organizational skills Excellent interpersonal and communication skills Good customer service skills Abilities: Ability to elevate issues when appropriate Ability to follow up on outstanding actions Work Location and Physical Demands Primary Work Location: Works in an office environment Physical Demands: Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks Must have good spatial awareness and precise hand-eye coordination May be required to move items of up to 25lbs May be asked to respond to problems or provide service after hours May be expected to carry and respond to cell phone at all times Must be able to work evenings and weekends as needed All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply. #J-18808-Ljbffr University Of Houston