Remote Customer Support Team Lead
Triwill Group
New York, NY
- Remote job
Steno seeks a Customer Support Lead to coach a remote team of 8 agents. You will shape workflows, monitor metrics, and drive escalation handling quality. A data-driven leader with 3+ years in customer support and 1–2 years in leadership will excel in optimizing call and ticket routing while maintaining hospitality at scale. You will work 9am-5pm PT hours, with benefits and equity options. Compensation reflects market rates in the US. Remote work supported with internet/phone stipend. #J-18808-Ljbffr Triwill Group
Vacancy posted 1 day ago
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