Collections Manager

Collections Manager

Caine & Weiner is a leading collection and receivable management company with 95 years of excellence exceeding collections and compliance standards and helping our clients meet their accounts receivable goals. We are committed to delivering exceptional services and solutions to our clients while fostering a dynamic and collaborative work environment for our team members.

Job Overview

We are seeking a results-driven and experienced Collections Manager to join our team in onsite Collections Department. In this role, you will lead our collections teams, ensure compliance with regulations, and implement effective collection strategies. You will also be responsible for coaching and mentoring your team to achieve high performance and ensure timely payments.

Key Responsibilities

• Achieve collection goals and meet targeted liquidation rates for mid and large balance portfolios.
• Oversee the activities of the collections team, providing coaching on policies and procedures.
• Assist team members with challenging calls and guide them through difficult collection situations.
• Monitor performance metrics to ensure that the collections team is meeting or exceeding its targets.
• Provide leadership in quality and process improvement initiatives to enhance the overall performance of the collections department.
• Ensure compliance with government regulations and company policies throughout the collections process.
• Play a key role in hiring and training new team members, equipping them with the necessary tools to succeed.
• Use analytical skills to assess client performance, identify trends, and implement process enhancements to drive success.
• Foster a positive team environment while motivating and developing staff.

Qualifications

• Solid collections agency experience
• 3rd party collections
• Strong leadership abilities with a proven track record of developing and motivating teams.
• Proven ability to effectively manage and develop a fully remote team of commercial collectors.
• Demonstrated experience managing mid and large balance portfolios and achieving liquidation rate targets.
• Strong collection strategy skills, with the ability to handle both complex and routine collections.
• Analytical abilities, including proficiency with Microsoft Excel and experience using it to analyze client data.
• Excellent communication skills with the ability to mentor and provide guidance to team members.
• CUBS experience a plus
• Bilingual - English/Spanish a plus

Benefits

• Competitive base salary plus monthly bonus plan
• Medical, dental, vision, and supplemental benefits
• 401K plan
• Employee Referral Program

Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients.

Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.