Business Development Specialist

Job Description

Job Description

Build Your Career with Location Services

Location Services   is a privately owned financial servicing company and provides nine essential services for banks, finance companies and credit unions. Our success is driven by our focus on results, exceptional service, and strong partnerships. Our team takes pride in being one dependable source for our clients, providing a full array of solutions from discovery to recovery to remarketing and beyond.

At Location Services, employees have the opportunity to work in a dynamic industry, support well-known financial organizations, and play an important role in delivering solutions that help our clients succeed.

Why You'll Love Working Here

Our guiding principle is simple: Treat others the way you want to be treated . We value teamwork, open communication, and a workplace where every employee is respected and supported. Every role contributes to helping lenders and consumers navigate the collateral recovery process with professionalism and integrity. Whether your strengths are in customer service, technology, operations, or administration, you'll find a career path with room to learn, advance, and make an impact. We invest in our people with comprehensive medical, dental, and vision coverage, a 401(k) with company match, annual incentive bonuses, legal services, pet insurance, and an Employee Assistance Program. We believe talented, motivated people are the foundation of our success. Together, we challenge ourselves, celebrate achievements, and continue raising the standard in our industry.

Join Location Services and be part of a team that's delivering results,  building careers and making a difference every day.

Summary/Objective

The primary responsibility of the Business Development Specialist is to generate additional business from our existing clients. The Business Development Specialist will act as a liaison between the client and the rest of the organization by facilitating client onboarding, training, escalate client concerns, and any additional requests as needed.

Essential Functions

• Serve as point of contact for our clients
• Maintain client database in HubSpot CRM
• Host recurring client performance review calls
• Create and implement client onboarding and training 
• Create material (PowerPoint presentations and Excel scorecards) for client meetings
• Capture client concerns and relay that information to the appropriate internal team(s) and facilitate resolution of client concerns
• Support client relations leaders, enabling them to efficiently manage client relationships
• Maintain excellent customer service rapport, strong telephone support
• Research inquiries from client, agent, auction, or customer
• Complete ad-hoc client requests
• Serve as the liaison from the client to the rest of the organization
• Competencies
• Professional written and oral communication skills
• Ability to manage several clients and internal customer requests
• Microsoft office expert – need to create PowerPoint Presentations, Excel scorecards, manage calendar invites, frequent email communication with clients
• Ability to communicate with client professionally and work internally with other departments to solve client problems
• Excellent time-management skills 
• Work independently with minimal supervision and the ability to make decisions and recommendations

Competencies

• Proficient with spreadsheets and databases
• Ability to think analytically
• Able to perform without direct supervision
• Comfortable working in a changing and dynamic environment
• High attention to detail
• Strong organization skills
• Excellent written and oral communication
• Commitment and ability to meet critical business deadlines

Education and Experience

• Associates Degree or equivalent from a two-year college or technical school
• Bachelor’s degree or higher, in business related field, preferred  
• 2 years in customer service or inside sales preferred

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.