Work From Home- Bilingual (Spanish) Senior Fraud Recovery Coordinator-Complex Claims

Are you looking for a challenging role that includes the convenience of working virtually at home? To be eligible for this role, candidates must live within a 100‑mile radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 19801 (Wilmington, DE) 85029 (Phoenix, AZ) 84120 (Lake Park, UT) 43213 (Whitehall, OH) Learn About The Role Senior Fraud Recovery Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role. Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be a complex part of your role supporting our customers. Investigate customer concerns, help create and implement process improvements and report trending customer issues. Support other customer service advocates by guiding associates to the right path to solve customer concerns and provide in‑the‑moment feedback. Successful candidates will need to complete a Language Assessment. Basic Qualifications High school diploma, GED or equivalent certification At least 3 years of Customer Service or Call Center experience At least 1 year of experience using Google Suite or Microsoft Office Fluent in Spanish and English Preferred Qualifications At least 4 years of Customer Service or Call Center experience At least 1 year of experience in the Financial Industry At least 1 year of Fraud or Disputes experience Work From Home Technology Requirements Secure home office environment that is free from background noise and distractions Reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected and where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider To validate ISP speeds from a Chrome browser, go to type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Work from Home Location Requirements Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), or 43213 (Whitehall, OH) and report in person, when required, with at least 24 hours notice. We are unable to consider applicants who do not meet the required Capital One work from home compatible internet access, who live or work outside of the 100 mile radius of the aforementioned locations, or who live or work in California. Your wellbeing is our priority Healthy body, healthy mind — Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support. Save money, make money — Secure your present and plan for your future with a 401(k) and Stock Purchase Plan. Time, family and advice — Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. We promote a drug‑free workplace. We will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations. If you require an accommodation, contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One