Banking Operations Systems Specialist

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees. The Banking Operations Systems Specialist supports the VP of Operations in the administration and ongoing support of the Bank's core banking and new account opening systems. The position serves as the primary escalation point for Retail staff experiencing new account opening and system-related issues and assists with core system changes, configuration, testing, troubleshooting, and vendor coordination. Essential Functions Review, create, modify and delete core specifications for data sets including products, customer information file, debit cards, safe deposit boxes, IRAs, rates and telephone banking. Review end of year tax reporting and create, modify and delete as needed for customer tax reporting corrections. Create and modify BPM workflows for frontline and back-office transactions, processes including product data fields, descriptions, relationships, transaction codes, flex fields and deposit rates. Create and modify BPM forms including document workflows, form and field mapping and custom forms. Review updates to Wolters Kluwer forms and revise as necessary to ensure the latest forms are available and custom forms are compliant. Annually update all workflows and forms using the legal/ACH calendar. Prepare monthly, quarterly and annual reports for management and Board meetings Perform advanced report writing for ad hoc and requested reports. Create and modify approved product and service agreements and add forms to BPM. Modify approved changes to account charge plans including service charges and per item fees Create, modify and delete business account specifications including service charges, account analysis, analysis groups and account sweeps. Change deposit rates: includes rate sheet on The Source, internal rate sheet, rate change template, notify staff of changes, change in S&P Global and CoreCD. Assist with updating procedures and user documentation to support consistent departmental operations and knowledge sharing Assist with researching and resolving operational questions, troubleshooting issues, customer inquiries, and deposit-related transactions while providing support to bank personnel Participate in departmental projects, system updates, product implementations and operational initiatives as assigned Perform additional duties and special projects, as assigned, to support departmental and organizational needs Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Required Education And Experience Minimum 3 years of experience configuring and maintaining core banking systems and deposit modules. And minimum 3 years of experience in bank deposit operations or branch banking support High School diploma or equivalent Strong knowledge of deposit product configuration and lifecycle management Experience with enhancing operational efficiencies Experience with security and user access control changes Experience with generating and summarizing system reports Ability to analyze needs to support the business Strong troubleshooting, analytical, and organizational skills Ability to support regulatory audits and board-level reporting requirements Demonstrated high attention to detail and quality assurance Demonstrated strong communication skills at all levels of the organization Demonstrated ability to work independently and as part of a team Demonstrated ability to navigate difficult conversations Demonstrated ability to provide a high level of quality service to internal customers Demonstrated strong product knowledge Demonstrated strong organizational skills Demonstrated strong technical aptitude Preferred Education And Experience BPM Core Banking Administering Fiserv core banking systems and deposit modules AAP/EEO Statement Itasca Bank & Trust Co. is an Equal Opportunity and Affiant Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Itasca Bank & Trust Co.