Account Coordinator

Job Description LMD is a full-service marketing and branding agency headquartered in Columbia, Maryland. As a woman-owned small business, LMD provides a wide range of fully in-house capabilities for brands and businesses at every scale, including branding, design, content, research, strategy, video, media, web, and organizational change management. LMD has evolved with the industry for over 50 years supporting organizations in the public and private sector that want to transition, rebrand, or meet new goals. Helping our clients, our teams, and our communities create this positive change is our mission, our purpose—our “why.” Account Coordinator Supports the federal client’s account and its Account Managers by assisting with marketing, contract administration, financial tracking, project management, and account coordination activities to deliver high-quality marketing and advertising services to clients. The position primarily supports our federal client with the primary responsibility for managing the intake and coordination of local marketing requests across all four regions. This is a hybrid position, with work primarily performed remotely with some requirements at LMD’s corporate Headquarters in Columbia, MD office. Key Responsibilities Local Marketing Program Support Facilitate and execute Local Marketing Support (LMS) requests, encompassing the production and approval of deliverables and post-event attendance verification. Manage the intake, review, and execution of client service or project requests. Utilize project management tools to manage all tasks and deliverables associated with LMS requests. Track progress to ensure all components—including deliverables, payments, and supporting materials—are completed on schedule. Maintain consistent professional correspondence with clients and vendors to streamline LMS requests and technical requirements. Assist in the maintenance and management of LMS request data to support reporting and data analytics. Work cross-functionally within the company, with vendors, and with subcontractors to communicate needs, produce deliverables, and coordinate events for client requests and projects. Project Management and Account Support Import, process, and support the management of account labor records for LMD and subcontractors. Support account management and financial teams in developing contract responses and deliverables. Assist in the development of comprehensive project plans and milestones to ensure adherence to client deadlines, adjusting scope and timelines as necessary to optimize outcomes. Report project risks and outcomes to the account management team and elevate issues. Provide organizational support to team members by optimizing task queues and ensuring the integrity of project management systems. Work with the account management team and other internal resources to identify, document, and implement new processes and/or best practices for project management, financial, and/or account tools. Oversee and process client surveys, including USCG New Recruit Surveys. Capture and address client questions and seek guidance from Account Managers to resolve issues as needed. Maintain organized and user-friendly systems for storing and accessing project files, communications, and documentation. Provide direction and support to team members throughout the project lifecycle to ensure consistency and quality. Qualifications Must be a U.S. Citizen. 2+ years of relevant work experience and B.S. and/or B.A. in marketing, communications, business, or related field. Experience using Microsoft Office, Google Workspace, Asana, Smartsheet, Workamajig, or other project management tools preferred. Client/customer relationship management experience. Preferred Skills and Experience Strong organizational and multitasking skills to provide effective support to multiple client initiatives. Ability to prioritize tasks and follow through to completion. Attention to detail to ensure client requests are fully understood and documented. Problem‑solving skills to help address client issues and be resourceful in escalating issues appropriately. Ability to explain products, concepts, and project requirements clearly and concisely to team members and clients. High energy and strong initiative. Strong written and oral communication skills. Thorough, consistent follow-up and follow-through. Ability to work successfully in a fast‑paced environment and meet deadlines while remaining professional, courteous, and helpful. Ability to act as a team player with account managers, client team, and leadership. Interest in data analysis. Adheres to office policies, procedures, and protocol. Job Location(s) This position is hybrid, Monday‑Friday 9 AM‑5 PM EST, and may require some in-person meetings at LMD’s Headquarters in Columbia, Maryland. Employment Type Full‑time. Benefits Health insurance with HRA plan Dental insurance Vision insurance Short‑Term Disability insurance Term Life and AD&D insurance Voluntary Critical Illness, Accident, Hospital, and Pet insurance Holidays (12) Vacation Leave Sick Leave Personal Days Volunteer Time Off Bereavement Leave Parental Leave 401(k) Profit Sharing FSA and DCA plans In‑person & Virtual Team Building & Training Equal Opportunity Employer LMD is an Equal Opportunity Employer and is subject to the VEVRAA requirements. Employment opportunities at LMD are based on one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color, religion, sex, national origin, age, genetic information, veteran status, protected veteran status, disability, or any other characteristic protected by law, unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the essential functions of a job. By applying for a position with us, you agree to our participation in the E‑Verify program. If you are offered employment, you must provide documentation verifying your identity and legal authorization to work in the United States, in compliance with federal law. Salary Pay range: $45,000 – $55,000 USD per year. #J-18808-Ljbffr