Floral Manager

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary
The Floral Manager is responsible for overseeing all aspects of the Floral Department, including customer service, merchandising, inventory management, sales growth, team leadership, and operational execution. This position ensures fresh, high-quality floral products are available for customers while maintaining attractive displays, controlling expenses, and achieving department sales and profitability goals.
Key Responsibilities Customer Service & Sales

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with floral selections, special orders, event arrangements, and product recommendations.
• Resolve customer concerns promptly and professionally.
• Drive sales through effective merchandising, promotions, seasonal programs, and holiday events.
• Build customer loyalty by maintaining high product quality and presentation standards.

Department Operations

• Oversee daily Floral Department operations, including ordering, receiving, processing, merchandising, and display maintenance.
• Ensure floral displays are visually appealing, fully stocked, and aligned with company standards.
• Monitor product freshness, rotation, and quality to minimize shrink and maximize sales.
• Maintain proper pricing, signage, and promotional execution throughout the department.
• Coordinate and fulfill customer special orders for events, celebrations, and holidays.
• Manage inventory levels to meet customer demand while controlling waste.

Leadership & Team Development

• Recruit, train, coach, and develop Floral Department associates.
• Schedule team members to support customer service and operational needs while managing labor expenses.
• Provide ongoing performance feedback, coaching, and recognition.
• Foster a positive, respectful, and productive work environment.
• Ensure associates understand and follow company policies, procedures, and service expectations.

Merchandising & Product Presentation

• Maintain attractive and creative floral displays that drive customer engagement and sales.
• Execute seasonal, holiday, and promotional merchandising initiatives.
• Ensure proper care and handling of fresh flowers, plants, and floral arrangements.
• Monitor department conditions to maintain freshness, cleanliness, and visual appeal.
• Identify trends and product opportunities to maximize sales performance.

Financial Management

• Manage department sales, gross profit, labor, and shrink performance.
• Review department reports and key performance indicators to identify opportunities and areas for improvement.
• Implement strategies to improve profitability while maintaining customer satisfaction.
• Support inventory counts and ensure accurate recordkeeping.

Safety & Compliance

• Maintain compliance with company safety, sanitation, and operational standards.
• Ensure proper handling, storage, and care of floral products and related supplies.
• Promote a safe work environment for associates and customers.
• Ensure equipment, displays, and work areas are maintained in a clean and safe condition.
• Follow all company policies, procedures, and regulatory requirements.

Minimum Qualifications

• High school diploma or equivalent.
• Previous floral, retail, or merchandising experience required.
• Prior supervisory or management experience preferred.
• Strong customer service and interpersonal skills.
• Ability to organize, prioritize, and manage multiple tasks effectively.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, bend, reach, and perform repetitive tasks for extended periods.
• Ability to lift and carry products weighing up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in refrigerated environments and around floral processing equipment.
• Ability to safely handle floral tools, supplies, and merchandise.

Desired Competencies

• Leadership and team development
• Customer focus
• Merchandising and visual presentation
• Sales and financial acumen
• Inventory management
• Communication and collaboration
• Creativity and attention to detail
• Problem-solving and decision-making
• Organization and accountability

The Floral Manager plays a vital role in delivering an exceptional customer experience by maintaining beautiful, high-quality floral presentations, developing a strong team, and driving department sales, profitability, and operational excellence.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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