Sr. Program Manager

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.If you need assistance or accommodation due to a disability, you may contact us at View email address on click.appcast.io does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.A Day in the LifeThe Senior Program Manager will lead borrower acquisition, pipeline development, and counseling services for Project Home's disaster mortgage product. This is a contract, full-time equivalent role reporting to the Vice President of Programs. The Senior Program Manager will establish and manage an ecosystem of partners including builders, funders, and HUD-Certified Counselors to engage a pipeline of 750-1,000 potential borrowers with the goal of converting 250-300 clients into borrowers during the pilot phase.This role requires deep expertise in mortgage lending or housing counseling, exceptional relationship management skills, and the ability to design and implement best-in-class training systems that ensure borrowers receive trauma-informed, client-centered support throughout their home rebuilding journey. Some travel may be required.The Center by Lendistry: Who We AreThe Center is the non-profit educational and technical assistance strategic partner of Lendistry, a minority-led, technology enabled Community Development Financial Institution (CDFI). The Center by Lendistry (TCbL) supports diverse small businesses through education, technical assistance, and access to competitive financing. Our mission is to close the racial wealth gap by anchoring small businesses and the communities where they do business.What You’ll Be DoingBorrower Pipeline Development & EngagementDevelop and execute comprehensive borrower engagement and customer pipeline strategyLead customer outreach efforts and coordinate Lendistry Customer Experience Center (CEC) integrationBeta test the loan application process with selected borrowers and iterate based on feedbackEnsure client satisfaction and verify borrowers have deep understanding of the product and its fit for their home rebuilding needsManage engagement of 750-1,000 potential borrowers to achieve conversion goalsPartner Ecosystem ManagementIdentify, recruit, and manage 3-4 HUD-certified housing counseling partners to provide product counseling and borrower supportBuild and maintain a coalition of vetted construction-to-permanent (C2P) lenders of appropriate size and scaleEstablish referral relationships for borrowers based on income level, assets, and other qualifying criteriaCoordinate partners to cover the full continuum of borrower needs, including identifying banks for lot/land loans for ADUsDevelop strategic partnerships that support borrowers below 100% AMI and above 200% AMI.Training & Education SystemsCreate best-in-class training materials including Mortgage 101 and disaster product educationSet up and manage learning management system (LMS) to streamline client education, referrals, and follow-upDesign and coordinate live training delivery for up to 600 clients through partner organizationsEnsure trauma-informed counseling services are integrated throughout the client journeyDevelop training capacity across partner organizations to deliver consistent, high-quality borrower educationProduct Access & User ExperienceDesign borrower-facing product access and user experience in coordination with Lendistry teamsSupport Lendistry Marketing in developing external, customer-facing product content including templates and translationsDefine and document training and borrower engagement steps for seamless client journeyEnsure product counseling meets HUD certification standards and borrower protection requirementsStrategic Support & CoordinationSupport leadership team in pre-briefings with policymakers, community leaders, and key organizationsAssist with public promotion and outreach activities as neededCoordinate with Lendistry and external stakeholders on program implementationContribute to strategic partnership development and coalition-building effortsYour Areas of Knowledge and ExpertiseRequired5+ years of experience in mortgage lending, housing counseling, or related homeownership programsDeep knowledge of mortgage products, lending processes, and regulatory requirementsProven track record of building and managing high-performing partner networksExperience designing and delivering financial education or housing counseling programsStrong project management skills with ability to manage multiple workstreams and external partners simultaneouslyExcellent relationship management and communication skills across diverse stakeholder groupsDemonstrated ability to work with disaster-affected populations with cultural competency and trauma-informed approachProficiency with learning management systems and digital education platformsPreferredExperience within the Los Angeles HUD Home counseling ecosystemHUD-certified housing counselor certificationKnowledge of CDFI lending practices and community development financeExperience with disaster recovery programs or crisis response initiativesFamiliarity with construction lending, ADU financing, or renovation loan productsBackground in program design for underserved or low-to-moderate income communitiesCompetenciesStrategic thinking with ability to translate vision into operational executionClient-centered approach with commitment to equity and borrower protectionCollaborative leadership style that builds trust across diverse partnersResults-oriented with strong accountability for pipeline and conversion metricsAdaptability and problem-solving skills in fast-moving, startup-like environmentCultural humility and ability to work effectively with disaster-affected communitiesAttention to detail balanced with ability to see big picture and systems-level impactWhy You'll Love Working Here:Comprehensive Medical, Dental, and Vision InsuranceGenerous Paid Time OffBirthday Day Off12 Paid Company Holidays401(k) MatchFSA and HSAPaid Life InsurancePaid Disability InsurancePet InsuranceEmployee Assistance Program (EAP)Professional Development CoursesIn Office Provided Snacks and DrinksGym Facilities (LA & Tustin/CEC Offices)In Office Engagement ActivitiesCompensation RangeThe US base salary range for this full-time position is $105,000 - $125,000 annually.Our salary ranges are determined by role, level, and location.The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.Physical RequirementsThis is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.ACKNOWLEDGEMENTB.S.D. Capital, Inc. dba Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed (including religious belief, practice or dress and grooming practices), national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status (including past, current or prospective service), or any other characteristic protected under applicable federal, state or local law. #J-18808-Ljbffr Mmc,-LLC-