Senior Escalation Manager — Remote SaaS Support
HelpfulRemote
Brooklyn, NY
- Remote job
HelpfulRemote is seeking an experienced escalation management leader to coordinate high-impact customer issues across engineering, product, CS and support, plus external partners. This remote role reports to the VP of Customer Support and requires a proven track record in SaaS environments. You will build and codify escalation processes, set standards for the wider support organization, and mentor teams on executive-level communication and clear writing. #J-18808-Ljbffr HelpfulRemote
Vacancy posted 2 days ago
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