House Manager

Job Description

Job Description

New Village Arts is seeking a warm, confident, and solutions-oriented House Manager to help lead front-of-house operations for performances and events at the Dea Hurston New Village Arts Center in Carlsbad Village.The House Manager plays a key role in creating a safe, welcoming, and organized experience for every patron who walks through our doors. This position serves as the front-of-house lead during performances, supports volunteer ushers, communicates with box office and production staff, and helps ensure that each event runs smoothly from pre-show through post-show.What you'll do:Oversee front-of-house operations during performances and eventsSupport and guide volunteer ushersWelcome patrons and assist with seating, accessibility, and audience needsHelp manage late seating and lobby flowRespond to patron concerns calmly and professionallyCoordinate with box office, bartenders, and production staffMonitor house readiness, cleanliness, and safetyComplete post-show reports and incident documentation as neededWe're looking for someone who:Has strong customer service and communication skillsIs calm under pressure and comfortable making real-time decisionsCan lead with professionalism, warmth, and good judgmentWorks well in a live event or fast-paced hospitality environmentIs available to work evenings, weekends, and some holidaysHas prior theatre, events, hospitality, or front-of-house experience preferredAt New Village Arts, we believe live performance has the power to awaken the human spirit. If you enjoy working with people, thrive in a dynamic environment, and want to help create memorable audience experiences, we'd love to hear from you.