INTAKE COORDINATOR

Job Description Job Description Overview
The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This position will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral requirements are met prior to the delivery of hospice and palliative services. This is designated as a safety sensitive position.

Our comprehensive benefits include:
Medical and dental benefits
Short- and long-term disability
Life insurance
Paid time off
401(k) program
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Vendor discounts

Responsibilities
Prompt and accurate communication with insurance companies, patients, providers, and other staff
Review claims to ensure reimbursement requirements are met
Verification of patient information
Documentation of patient responsibility
Accurate keying of data
Update accounts as necessary
Research and follow-up on denials
Scan, upload, and email documents as needed to complete processes
Maintain patient information in accordance with HIPPA and company standards
Make recommendations for resolution
Cross-train in and perform other functions within the department as needed

Qualifications
High School diploma or GED required: Associates Degree in Medical Office and Billing preferred
Minimum of one (1) year experience in medical billing or medical insurance verification in a hospice environment
Must have valid driver’s license, auto insurance, and reliable transportation
Strong knowledge of health insurance plans including Medicare, Medicaid, and commercial carriers
Ability to handle confidential information
Self-starter that is comfortable working independently as well as a part of a team
Ability to prioritize and organize workload effectively, ensuring completion of task within specified timeframes
Ability to successfully handle workflow demands
Excellent verbal and written communication skills
Proficiency in Microsoft Word, Excel, and Outlook