Service Advisor

Job Description

Job Description

Service Advisor – Farris Jeep Chrysler Dodge Ram

Location: multi
Department: Service Department 
Schedule: Full-Time
Compensation: Weekly Pay + Monthly Commission

Farris Jeep Chrysler Dodge Ram is one of the ten oldest CDJR dealerships in the nation. Family-owned and operated for over 90 years, we’ve earned a reputation for integrity, professionalism.

We are currently seeking a Service Advisor to help us continue that legacy. This position plays a vital role in supporting customers through every step of their service experience—by phone, online, and in person.

Being family-owned means you’re not just another number. We invest in your growth, remove obstacles that slow you down, and help you reach your earning potential. Our leadership team is hands-on, supportive, and committed to your success, both personally and professionally.

• Minimum guaranteed weekly pay + Monthly Commissions and bonus opportunities
• Paid training
• Paid holidays and vacation
• Healthcare and matching 401(k)
• Atmosphere built on teamwork and respect

• Handle inbound customer calls to schedule service appointments
• Ask strategic questions to understand service history and vehicle needs
• Check customers in and out, following a consistent service process
• Provide updates to customers throughout their repair or maintenance visit
• Recommend appropriate maintenance or repair services based on findings
• Build Lasting Relationships with customers through Trust and Integrity in business
• Verify and update customer contact information during each visit
• Utilize multiple computer and tablet systems to document and complete service records accurately

• Previous customer service experience preferred
• High level of professionalism and attention to detail
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and problem-solving abilities
• Proficiency in computers and online systems
• Enthusiastic, self-motivated, and eager to learn
• Reliable with a strong work ethic and commitment to customer satisfaction
• Automotive industry experience is helpful, but not required

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