Systems Administrator

Job Description

What You Will Be Doing :

• Providing Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
• Providing exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones, and assessing their needs.
• Assisting with all functions within the PITD store in compliance with policies and procedures.
• Demonstrating effective handling of patient situations, including upset/dissatisfied customers, and working with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability.
• Configuring smartphones with unclassified email and other mission essential applications.
• May require after hours/weekend support in support or mission, program, and special projects.
• Imaging laptops and installing specialized software as requested, adhering to standardized configurations.
• Provisioning RSA tokens to new customer employees and contractors, ensuring secure access to systems.
• Providing technical support to users, resolving hardware and software issues efficiently and effectively.
• Configuring smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitoring the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Managing and tracking the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
• Processing hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintaining meticulous inventory control, tracking IT assets throughout their lifecycle.
• Performing administrative tasks related to asset accountability, ensuring compliance with customer policies.
• Supporting the life cycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.
• Maintaining accurate and organized records related to IT assets, user accounts, and security protocols.

Required Skills

Must Have :

• MUST HAVE a Current and Active Top Secret SCI with Polygraph, as the customer is NOT sponsoring clearances.
• DoD 8570 - CompTIA Security+ certification.
• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or experienced System Administrator with 3-5 years' experience in related field.
• Experience using Microsoft Intune.
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Ability to deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic, and positive attitude.
• Excellent written and verbal/interpersonal communications skills.

Additional Details

Compensation & Benefits: This position has an anticipated salary range of $106,250 - $143,750 per year. Actual compensation will be determined based on factors including experience, qualifications, skills, education, certifications, and business needs. Crimson Phoenix offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, generous paid time off, company-paid life and disability insurance, tuition reimbursement, professional development opportunities, employee recognition programs, and additional wellness and work-life benefits.

U.S. citizenship and the ability to obtain or maintain a security clearance may be required for certain positions.

Crimson Phoenix is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. Crimson Phoenix participates in E-Verify.