Esthetician/Operations Manager

Esthetician/Operations Manager
Client Services | La Jolla, CA | Full Time | Compensation: Base salary $70,000 plus gratuity, 5% service commission, 10% retail commission, $20 member/package sale, $5 Google Review Bonus, and on-going performance bonuses.

Effective Pay Range $90,000 -$130,000 per year

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 60+ locations open and is continuing to expand nationwide.

We're looking for an Esthetician/Operations Manager who inspires greatness in their team by being a coach, motivator, and role model. This is a hands-on leadership role where you'll balance people leadership, operations, guest experience while performing services on set days.

Your goal: Build a strong esthetics team, create a positive culture, and ensure every guest experience reflects FACE FOUNDRIÉ's standards of efficiency, approachability, and excellence.

Included are some of the roles/responsibilities but not limited to

What's In It for You
Competitive salary compensation
Structured schedule with set service days
Potential for service commission and gratuities on service days
Potential for quarterly performance bonuses tied to team results
Paid time off, paid sick time, and 401k
Product discounts and service perks
Ongoing leadership training and professional development
Supportive, inclusive culture that values growth, accountability, and teamwork
Designated manager parking

What You'll Do
Lead & Inspire
Inspire, coach, and develop your esthetics team to deliver consistent, high-quality service
Build a positive, feel-good, and inclusive environment
Lead by example with professionalism, communication, and client care
Celebrate wins, build confidence, and cultivate a culture of kindness and accountability

Operations Management
Create and manage esthetician schedules, coverage, and performance using Boulevard. Provide coverage when needed.
Partner with ownership on hiring, onboarding, and inventory management
Ensure safety, sanitation, and service excellence at all times
Responsible for monitoring that all daily, weekly and monthly tasks are completed by team
Monitor timekeeping and ensure break compliance
Support Front Bar operations as needed
Monitor all client/staff communication across all systems
Ensure team members are following all the Employee Handbook Policies

Train & Grow
Lead onboarding and ongoing education for estheticians on FACE FOUNDRIÉ protocols, products, and retail performance
Facilitate in-store product and service training sessions with vendors and reps.
Conduct regular check-ins, performance reviews, and skill evaluations
Identify individual development needs and create coaching plans to support growth
Maintain team accountability regarding performance and discipline policies

Client & Service Support
Perform esthetic services on scheduled service days to support coverage and maintain hands-on expertise
Ensure service consistency and elevated guest experience across the team
Manage guest concerns and escalations with professionalism and empathy

Business Performance
Strong ability to coach the team toward service, retail, and membership goals
Track KPIs including service revenue, retail performance, rebooking, retention, and productivity
Support performance improvement through coaching and accountability. Weekly Staff Score Meetings
Collaborate with ownership on marketing initiatives, events, and community engagement
Social Media oversight

What You Bring
California Esthetics License (required)
Education: High school or equivalent (required)
Availability to work evenings and weekends (required)
1-3 years of leadership or management experience strongly preferred
Comfortable with digital systems (Boulevard, Gsuite, training platforms, Google Drive)
Hospitality or high-touch customer service experience preferred
Strong communication skills and the ability to motivate and coach a team
A passion for skincare, service excellence, and people development
Ability to stand for extended periods and perform physical tasks throughout the day
Ability to lift up to 25 lbs. regularly (stocking, inventory, light equipment setup)
Ability to thrive in a fast-paced, modern, high-volume environment

Why You'll Love It Here
At FACE FOUNDRIÉ, you'll join a supportive, growth-minded environment where teamwork and professionalism come first. You'll have the opportunity to shape a strong esthetics team, create a positive culture, and make a meaningful impact on both clients and staff. Leadership here is about helping others do their best work.