Access Representative, Admitting & Registration, Full Time, Second Shift

Access Representative

UC Health is hiring a full-time Access Representative for the Admitting & Registration department for the second shift at UC Medical Center. The Access Representative will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

About University of Cincinnati Medical Center: As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.

Unit Details:

• Meeting and greeting patients.
• Friendly, energetic, and empathetic environment.
• Opportunities to grow and widen knowledge.

Responsibilities

Epic Accounts:

• Hospital registration involves arriving patients into the Emergency Department (ED) and Trauma Bay. This process includes accurately verifying each patient's identity, gathering demographic and contact information, setting up accident claims, obtaining signatures on hospital documents and including consent forms and financial responsibility, collecting copays, scanning patient documents, completing registration work queues, and verifying insurance details. Completes required MSP and Advance Directives questionnaires for all appropriate patients. It is essential to prioritize all insurance coverages as primary, secondary, and tertiary, while ensuring accuracy, confidentiality, and efficient patient flow. The quality of registration data collected has a significant impact on the organization's revenue and reimbursement timelines.

Customer Service:

• Interactions with patients occur before, during, and after their care. This includes answering questions about the registration process and ensuring patients receive the support they need.

Work queues:

• Complete registration errors from the work queue promptly while maintaining department productivity and quality standards.

Productivity and Communication:

• Maintain the department's established productivity and performance standards. Communication should be conducted through the Teams platform and Microsoft email. Receives monthly Performance Audit. Report improvements, problems, and changes related to registration to department management. Other duties may also be assigned within the Admitting and Registration department.

Qualifications

Experience: 1-3 years of experience in registration, billing, customer service, or a managed care organization preferred

Required Skills and Knowledge:

• Analytical skills: able to solve problems.
• Multitask
• Computer Literacy
• Excellent communication skills, accountable/receptive to feedback, demonstrate effective time management, and can deal with customers who are often adversarial.
• Ability to work independently and as a team.

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