Operations Specialist (Healthcare Customer Service)

Position Overview

We are seeking a detail-oriented and patient-focused Operations Specialist to join our team. This role is ideal for someone with strong front-end customer service experience in a healthcare setting who enjoys working directly with patients while also supporting operational workflows.

As the first point of contact, you will play a critical role in delivering an excellent patient experience through in-person interactions, phone support, and administrative coordination.

Workload Breakdown

• 60% Patient-facing (in-person support and product training)

• 30% Phone-based support (inbound calls)

• 10% Order entry and administrative tasks

Key Responsibilities

• Greet and assist walk-in patients with home medical equipment, supplies, and CPAP/PAP services

• Perform insurance verification and schedule patient appointments

• Accurately enter sales orders and patient data into internal systems

• Assemble products and provide basic education/training to patients

• Manage inventory, including unpacking and stocking supplies

• Handle inbound calls while delivering excellent customer service

• Support Customer Service Representatives (CSRs) and sales team functions

• Collaborate with PAP Technicians and cross-functional teams

• Participate in an on-call rotation after the contract period (up to 2 times/month, latest shift ending at 8:00 PM)

Required Qualifications

• 1–2 years of healthcare customer service experience

• Experience handling inbound calls / phone support

• Strong operations coordination and multitasking skills

• Excellent communication and patient-facing interpersonal skills

• High attention to detail and accuracy in data entry

Work Environment

• Fully onsite role with a structured weekday schedule

• Collaborative team environment with cross-functional support

• Hands-on work supporting patient care and medical equipment services

Employee Value Proposition (EVP)

• Opportunity to make a direct impact on patient care and experience

• Balanced role combining in-person interaction, phone support, and administrative work

• Exposure to healthcare operations, medical equipment, and patient education

• Supportive team environment with opportunities to grow skills

Job Type & Location

This is a Contract to Hire position based out of Greenfield, WI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Greenfield,WI.

Application Deadline

This position is anticipated to close on Jun 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.